Senior Service Desk Engineer

at  TOWER Insurance

WHY YOU’LL LOVE WORKING WITH TOWER

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.
We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

WHAT WILL YOU BE DOING?

As a Service Desk Engineer, reporting to the IT Business Support Manager, you are a part of the Service Management Team within the IT Operations department.
Tower has offices across New Zealand and the Pacific Islands. The Service Management Team interacts with a broad cross section of employees, from front and back-office business through to technical specialists and senior managers.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL ALSO BE ABLE TO DEMONSTRATE THE FOLLOWING:

• A minimum of 2 years working in a Service Desk or NOC environment
• Financial Services industry experience preferred but not essential
• Knowledge of the MS Windows & Office Suite including O365
• Interest in technology and ability to learn.
• Ability to work outside office and production hours to support business initiatives
  We do what’s right; if you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us.
  We are seriously committed to diversity and inclusion and welcome any successful candidate to get involved in one of our Inclusion Network Groups, which will help us to better understand and meet the needs and interests of our increasingly diverse workforce.