Senior Service Engineer

at  Microsoft

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”.
Azure Site Reliability Engineering (SRE) teams strive to improve reliability fundamentals via software engineering or operational improvements. Preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.
We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!
Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
This role supports flexible work from home with occasional in-office meetings.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, or related technical discipline AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.

PREFERRED QUALIFICATIONS

• Master’s Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR Bachelor’s Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Partner across multiple product groups to apply subject-matter expertise in distributed systems design practices, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.
• Lead by example and mentor others to produce extensible and maintainable code used across products.
• Develop and evangelize insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.
• Drive continuous improvements in the architecture, code, features, operations and comprehensive use scenarios of products by leveraging end-to-end technical expertise.
• Make improvements to the product fundamentals and architecture, share knowledge and code, always looking for ways to make what we build useful to multiple teams and products.
• Demonstrate end-to-end expertise in distributed systems design, interactions between cloud technology layers.
• Provide technical leadership in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.
• Provides deep business and technical expertise as required to resolve major incidents.