Senior Service Engineer

at  Microsoft

In an era where the frequency and sophistication of attacks by advanced persistent threats are on the rise, ensuring the security and reliability of our services is more critical than ever. Join our team and help us reshape the security landscape! As a Senior Service Engineer on our Site Infrastructure Compute and Storage Engineering team, you’ll play a crucial role in preempting threats and maintaining the health and reliability of our services. You’ll be part of a dedicated team offering an end-to-end infrastructure that provides comprehensive protection. Help us make the digital world a safer place for all and support Microsoft’s mission to secure digital technology platforms, devices, and clouds for our customers globally, as well as our own internal operations.
Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft worldwide. As an employee within Microsoft’s Data Platform & Growth (DPG) organization and Experiences & Devices (E+D) division, you will be at the heart of building community, exploring your passions, and delivering your best work. You will be a part of the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions.
In this role within the Infrastructure & Engineering Services team, you will leverage the latest technologies with a focus on security, identity, and automation, empowering Microsoft employees with the tools and services that define both the physical and digital future of work. You will also be responsible for administering on-premises Hyper-converged Infrastructure (HCI) servers within our private, air-gapped cloud that hosts critical internal services supporting the entire engineering community at Microsoft.
This role facilitates hybrid work, with the on-site work being based at the Redmond, WA headquarters.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in service engineering
• OR equivalent experience.
• 2+ years experience with security, identity, and automation.

OTHER REQUIREMENTS:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

PREFERRED QUALIFICATIONS:

• Proficient in Active Directory, Group Policy, and Certificate Authorities/PKI.
• Understanding of security protocols, authentication, and authorization methods.
• Experience with automation tools and frameworks.
• Effective problem-solving skills and attention to detail.
• Effective communication and collaboration abilities.
• Relevant certifications in security and systems engineering are a plus.
  Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
  Microsoft will accept applications for the role until August 16, 2024.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

RESPONSIBILITIES

• Develop and implement security measures to protect systems and data.
• Manage and maintain a private Domain and Group Policy configurations.
• Create and refine automation scripts to streamline administrative tasks.
• Collaborate with cross-functional teams to integrate security and identity management solutions.
• Monitor system performance and respond to incidents as a member of an on-call roster.
• Provide technical guidance and support to team members.
• Stay up-to-date with the latest security trends and technologies.
• Other
• Embody our Culture and Values

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter