Senior Service Management Consultant

at  Capgemini

YOUR SKILLS AND EXPERIENCE

• Knowledge of SIAM implementation and transformation.
• Knowledge of ISO20000, AI Ops, Cloud, SACM, Digital Service Management and Digital Adoption.
• Knowledge of IT service management tool suites including those provided by ServiceNow.
• Operational management/service delivery experience (customer and/or outsourcing environment)
• Experience of developing core service management processes and reporting, aligned to the ServiceNow and other service management tool suites.

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANIZATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A LIABLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS BELIEVED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELED BY ITS MARKET LEADING CAPABILITIES IN AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2023 GLOBAL REVENUES OF €22.5 BILLION.

Get the Future You Want | www.capgemini.co

YOUR ROLE

• Provide consultancy to deliver the full spectrum of services needed to assess, plan, design, prepare and deploy our Service Integration blueprint.
• Use our proven business change approach for implementing Service Management solutions. You will use techniques like Service Maturity Assessment and requirements gathering and be able to articulate the business benefits with clients, either in a pre-sales setting or during transition and transformation phases.
• Manage and lead workshops and work streams as needed and work either individually or within a larger programme team.
• Provide input to bids and assist in presenting proposals to potential clients.
• Oversee specific/multiple work streams and Work on transition and transformation programmes which result in the creation and activation of SIAM operating models.