Senior Service Manager - Hardware Asset Management

at  Westpac

HOW WILL I HELP?

The Senior Service Manager will manage the end-to-end performance of the Westpac Hardware and Software asset management capability. This involves managing the data elements, data ingestion, inventory and creation of assets through Flexera’s FlexNet Management Suite (FNMS) for software assets and ServiceNow Hardware Asset Module (HAM) for hardware assets, as well as supporting and optimising all of the repositories. The role will assist in the integration of Flexera Data Platform (FDP), AirTrack and other TACM applications into the asset management ecosystem. The role entails supplier management, problem solving of incidents and issues, data validation and integration with other Westpac systems

Your key responsibilities include:

• Monitor and manage TACM asset management systems, including ensuring data quality, system execution and consistency of output.
• Manage the technology asset base, including establishing new hardware asset management capabilities in ServiceNow.
• Ensure asset management functions are performed to a Best-In-Class standard, including creation, tracking, reporting and decommissioning of assets.
• Work with Technology teams to establish best practice for asset management data ingestion and operational asset management.
• Understand, track and report on asset management financial elements.
• Creation and management of assets in the source systems.
• Consistent execution of asset management principles and source system accuracy.

• Monitor and manage TACM asset management systems, including ensuring data quality, system execution and consistency of output.
• Manage the technology asset base, including establishing new hardware asset management capabilities in ServiceNow.
• Ensure asset management functions are performed to a Best-In-Class standard, including creation, tracking, reporting and decommissioning of assets.
• Work with Technology teams to establish best practice for asset management data ingestion and operational asset management.
• Understand, track and report on asset management financial elements.
• Creation and management of assets in the source systems.
• Consistent execution of asset management principles and source system accuracy