Senior Service Technician

at  Permobil

SENIOR SERVICE TECHNICIAN

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
We are currently looking for a Senior Service Technician to join our team in Belgium. In this role, you will be responsible for performing service work on Permobil products, resolving customers’ technical questions, and managing the spare parts warehouse. You will also play a key role in developing the technical competence of our Sales and Service teams, as well as our customers, to ensure the delivery of high-quality services. Additionally, you will contribute to continuous improvements in product and process quality, as well as operational efficiency.

QUALIFICATIONS AND SKILLS

• High school diploma from technical education e.g., mechanic/electrical engineering (mechatronic) or comparable finalized technical apprentice education.
• Minimum of 3-5 years technical service / support or similar, whereof 2 years with Permobil products
• High technical and practical understanding and good knowledge of electrical engineering
• Local certifications where applicable
• Fluency in English and in local language,
• B driving license
• Computer / Windows skills
• Ability to define problems, suggest and adapt solutions, implement solutions (always using the standard solution when possible) and able to describe solutions to key stakeholders
• Good communication skills and ability to train and teach others
• The ideal candidate is customer-focused, with a strong commercial mindset and a passion for providing empathetic service. They can work independently or as part of a team, are flexible and open-minded, and thrive in meeting deadlines while maintaining a high level of professionalism.

• Perform services, repairs, and maintenance on the entire Permobil product portfolio, including warranty assessments and repairs.
• Provide solutions for customer requests, manage technical complaints, and handle customer feedback.
• Prepare service quotes and invoices and explain the value of Permobil’s parts and products to promote sales.
• Manage the spare parts warehouse, including ordering and returning parts as needed.
• Assist customers and end-users with technical issues via phone or in the field when not handled by technical support.
• Actively address field quality issues, liaise with the QA/RC team, and represent the EMEA Service Team in product quality discussions.
• Conduct technical product training for both Permobil and customer technicians in local languages and English and help improve training methods and materials.
• Set up and enhance processes, ensuring quality assurance and compliance.
• Oversee customer technical service documentation and warehouse transactions, making decisions within the scope of responsibility.
• Certify colleagues and customers on Permobil technical product skills following training sessions.
• Propose improvements to enhance service operations, service business, and customer relations.