Senior ServiceNow Admin (all genders)

at  Zalando SE

As Senior ServiceNow Admin (all genders) for our ServiceNow Platform (SNP) you will play a crucial role in configuring, developing, and maintaining our ServiceNow platform, ensuring its effective utilisation across the organisation. Your ability to manage complex ServiceNow environments, lead system improvements, and collaborate with cross-functional teams will be instrumental in optimising workflows, improving service delivery, and driving innovation within our company.

Oversee the end-to-end operation, maintenance, and support of the ServiceNow platform, ensuring optimal performance, availability, and system security by managing roles, permissions, and access controls.
Monitor and troubleshoot system performance, proactively implementing solutions to enhance platform stability, data integrity, and user experience.
Analyze business processes, recommending and leading automation, workflow optimization, and process improvements using ServiceNow to boost operational efficiency.
Conduct health checks, manage deployments, upgrades, and patches to keep the system secure and up-to-date, while implementing minor enhancements and managing the lifecycle of user stories.
Collaborate with cross-functional teams as the ServiceNow expert to ensure cohesive integration and alignment across initiatives.