Senior ServiceNow CMDB Specialist (all genders)

at  Zalando

ADDITIONAL PREFERRED SKILLS

• Excellent verbal and written skills in English
• ServiceNow certifications ServiceNow Fundamentals/CSA, CIS - ITSM, CIS - Discovery
• ITIL4 Foundation

THE ROLE AND THE TEAM

Do you thrive on keeping things organised and accurate? Are you passionate about maintaining a single source of truth for IT data? If so, then this ServiceNow CMDB Specialist role might be perfect for you! In this role, you will be responsible for the day-to-day operations and optimization of our ServiceNow Configuration Management Database (CMDB). You will play a key role in ensuring the accuracy, completeness, and integrity of IT asset data, which is critical for supporting various IT functions and driving informed decision-making.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

CMDB Administration:

• Configure and maintain CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.
• Manage the data lifecycle within the CMDB, including onboarding new CIs (Configuration Items), data cleansing, and deactivating retired assets.
• Develop and enforce data governance policies and procedures to ensure data quality and consistency.

Discovery and Reconciliation:

• Implement and maintain discovery tools and processes to automatically collect IT asset and CI data from various sources.
• Reconcile discovered data with existing CMDB records to ensure accuracy and eliminate duplicates.
• Monitor and troubleshoot discovery jobs to identify and resolve data integration issues.
• Keep an overarching view of all the CMDB integrations.

Reporting and Analytics:

• Develop reports and dashboards to visualise CMDB data and identify trends.
• Analyse CMDB data to identify areas for improvement and recommend process enhancements.
• Collaborate with stakeholders across Zalando to ensure reports meet their needs.

Collaboration and Support:

• Work closely with IT operations teams, system administrators, and business users to understand their CMDB requirements.
• Provide ongoing support to users regarding CMDB functionalities and data access.
• Stay updated on the latest ServiceNow CMDB features and best practices.