Senior ServiceNow Platform Administrator

at  Met Office

Job Introduction
We’re looking for an exceptional Senior ServiceNow Platform Administrator to help us make a difference to our planet.
As our Senior ServiceNow Platform Administrator, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.

YOUR WORLD OF EXPERTISE

You will work within a highly skilled technical team in supporting our platform, which hosts a number of applications including ITSM, ITOM, CSM and SPM. ServiceNow is a strategic platform at the Met Office which we are looking to exploit it to its fullest extent, therefore we are looking for a driven and enthusiastic IT professional.

ESSENTIAL CRITERIA, SKILLS AND EXPERIENCE:

• Experts by nature - ServiceNow platform administration expertise, including but not limited to configuration, workflows, scripting, customisations, data management/process (e.g. with users, groups, subscriptions, locations, hardware assets, CMDB/CSDM)
• Experience of working in an IT operations environment with incident response, change and request management
• We live and breathe it - Clear enthusiasm for working in IT and an ability to solve abstract IT problems, providing efficient and effective solutions in a timely manner
• Evidence of of an organised and structured approach to work.
• A proven ability to communicate easily, enthusiastically, and professionally with a range of customers.
• We’re better together - Good team-working skills including an ability to coach and mentor junior colleagues, facilitate knowledge sharing and improve wider team capability

• Take part in, and contribute ideas to, the continual service improvement of our ServiceNow platform, working with product managers, solution architects and delivery partners as necessary, delivering quality outputs to numerous internal stakeholders
• Identify, investigate, and resolve issues with the platform, assisting team members as necessary. As a ServiceNow administrator, not only do you have the skills to manage the ServiceNow platform, but also have the aptitude to assess and resolve broad range of IT related issues which may be unique and complex in nature
• As subject matter expert, curate the quality of core data such as configuration management and location information on the platform
• Create, own, and maintain technical documentation and support information for colleagues and customers.
• Adhere to team development and support standards including, but not limited to, working in an ITIL support environment
• Communicate effectively as necessary to a diverse audience ranging from highly technical to end user
  This ServiceNow Platform Administrator role is aligned to Applications Operations Engineer Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk
  We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.