Senior Services Analyst

at  Kurtosys

JOIN THE KURTOSYS TEAM AS A SENIOR SERVICES ANALYST!

Are you a dynamic individual with a blend of SQL, JSON, and data skills? Do you enjoy problem-solving and working with clients to meet their business needs? Are you looking for international exposure and experience in the Asset Management industry? If so, we have an exciting opportunity for you!
Kurtosys is a leading provider of data and content publication platforms for asset and wealth managers. Founded in 2002, we operate across four global offices and are ISO-27001 certified in information security management. Our team has a deep understanding of working at scale with data, information design, industry regulations, and compliance issues.
As a Senior Services Analyst, you will be involved in analyzing, specifying, and upgrading existing solutions for our clients. You will work closely with technical leads to analyze data, present options, and design solutions to meet client needs. You will also assist in resolving incidents related to client data, specific client configurations, or other external factors.
This position requires working US-hours once a week: between 14:00 and 22:00 SAST, including public holidays.

REQUIREMENTS:

• 5+ years of experience in a similar role.
• Experience with database technologies such as SQL Lite and RESTful APIs (XML/JSON).
• Intermediate or above T-SQL development experience.
• Background in business analysis.
• Excellent communication and presentation skills.
• Self-motivated and highly driven to continuously learn, adapt, and improve.
• Strong understanding of data structures.
• Familiarity with task and requirements management systems such as JIRA and Confluence.
• Familiarity with Microsoft Office tools (Word, Excel, PowerPoint).
• Proven client liaison skills with a mindset for delivering a consistently positive client experience.
• Attention to detail and the ability to quickly grasp complex technical issues.
• Ability to work under pressure within a team context.

• Analyze client data for validity, accuracy, and completeness.
• Analyze client reporting requirements from data, formatting, and report workflow perspectives.
• Engage in regular interactions with clients to ensure they are updated on production/change-related issues.
• Monitor client production runs to ensure accuracy and on-time delivery of reports.
• Identify core business problems to be solved and/or value to be added using analysis tools, techniques, and best practices.
• Understand client setups and configurations by reading functional documentation to make necessary changes, enhancements, or fixes.
• Achieve proficiency in the Kurtosys Studio Apps, platform, products, and all other technical aspects to solve complex business problems according to client requirements.
• Configure changes and enhancements in JSON & SQL to our suite of Studio Apps and Datasets, ensuring high output standards based on business requirements and initial analysis estimations.
• Maintain a holistic view of client data, current specifications, possibilities of the Kurtosys platform, and boundaries within the data/setup.
• Apply your skills across multiple clients with varying solutions from Kurtosys.
• Develop a healthy, constructive working relationship with the Client Services Delivery team and our clients across multiple time zones (Americas, EMEA, South Africa).
• Continuously improve and add value to the Services team through open and honest communication, hosting training sessions, staying current with technical business analysis industry trends and technology, and sharing knowledge with the team.