(Senior) Services Engagement Engineer - with German

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

GENERAL DESCRIPTION:

The Services Engagement position is responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services. The role requires a strong understanding of the customer’s business goals and the ability to provide holistic support across all SAP solutions used by the customer.

• Understand and analyze the customer’s business goals.
• Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
• Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
• Recognize potential risks and issues, and develop plans for their mitigation.
• Manage escalations in critical situations.
• Handle customer stakeholder management, including regular face-to-face interactions.
• Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
• Document and report engagement status, and manage internal SAP stakeholders.