Senior Shelter Officer (Operations) Pukekohe

at  Auckland Council

• Your chance to work with animals within a team environment all day long
• Permanent full-time opportunity
• Pukekohe based with agility to work across multiple locations as needed

HE ANGITŪTANGA: THE OPPORTUNITY

This is a brand-new role within New Zealand’s first Animal Management adoption and education facility. Daily, you will be responsible for working alongside the animal care senior and assisting the Shelter Manager in running the shelter with focus on outstanding customer service, dog behaviour, training and care, promoting adoptions while also supporting and training the team. You will work within the team to ensure all animals in the Pukekohe Adoption Centre are well cared for, which includes but is not limited to oversight of daily office duties, providing top notch customer service, facilitating and promoting adoptions, temperament testing, feeding, exercising on and off site and cleaning. There also may be a small euthanasia component to this role.
You will assist and mentor Animal Shelter Officers in handling customer calls, general office duties, facilitating adoptions, viewing and inspections, and ensuring the best standards in animal care making sure they receive ongoing training and support to carry out their roles. With strong communication skills, you will be customer-focused by way of assisting with facilitating adoptions, processing paperwork, leading and participating in education programmes and building relationships with internal and external customers such as members of the public, animal rescues, council shelters etc. We are looking for a person with strong leadership, reception/admin expertise and the ability to build outstanding customer relationships to help support and lead the team.
This role works five days a week, including weekends and public holidays. The hours will be 40 hours per week with a 07:30am start time. The role is primarily based in Pukekohe, however flexibility is required to assist at other shelters in Manukau, Henderson and Silverdale as needed. A full, clean drivers licenced is required as there will be travel requirements to vets and other shelters to collect dogs.

Please refer the Job description for details