Senior Site Reliability Engineer

at  IBM

Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
In this role, you will be part of a team that develops and supports the Apptio Kubernetes Platform (AKP) where all Apptio applications are deployed. In a typical day you will interact with Github, Linux, Kubernetes, ArgoCD, Docker, Confluence, Jira, Slack, and AWS.
You Are: You are passionate about problem solving and reliability and have significant experience in SRE or an adjacent role. Your team can count on you to solve challenging problems across the entire Apptio Portfolio. You collaborate with other SREs, developers, and support teams to help provide value to the broader organization. You take responsibility when fixing problems in an automated code first way and are happy to step outside your comfort zone to develop your skillset.
We Are: The Platform and Site Reliability Engineering team - PRE - at Apptio is responsible for enhancing and maintaining our Kubernetes platform and driving the adoption of SRE best practices across our engineering teams. We are a distributed team working across three locations including the United States, Poland and Australia.

Responsibilities

• Manage deployments of Apptio services to AKP
• Streamline the deployment process
• Improve observability of the services within your purview by reviewing KPI dashboards and alerting
• Author and maintain documentation of deployment and monitoring processes
• Use runbooks to troubleshoot and triage production issues
• Detect issues and handle Tier 3 troubleshooting
• Participate in online “swarm” collaboration sessions
• Collaborate with service developers
• Participate in on-call rotation
• Perform maintenance of the platform (patching, resets, upgrades, etc.)
• Operate independently and own end-to-end delivery of solutions
• Mentor junior SRE members
• Have significant input in the product roadmap and be able to articulate effectively the benefits of alternative technologies

Required Technical and Professional Expertise

• 5+ years’ experience in an SRE or adjacent role
• Functional understanding of at least one programming language and source control (Preferably Golang)
• Expertise with distributed application deployment and management via Kubernetes and/or OpenShift Application Platform
• Expertise with container technologies (e.g., Kubernetes, Docker, OpenShift)
• Expertise with Infrastructure-as-code (IaC) concepts (Terraform)
• Expertise with cloud provider services
• Ability to work with RESTful systems and their APIs
• Familiarity with observability (e.g., Prometheus, Open telemetry)
• Desire working with a remote team
• Fluent English language skills
• AU resident

Preferred Technical and Professional Expertise
Same as above.
About Business UnitApptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. Visit www.apptio.com.

As an organization, Apptio has an established culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

• Manage deployments of Apptio services to AKP
• Streamline the deployment process
• Improve observability of the services within your purview by reviewing KPI dashboards and alerting
• Author and maintain documentation of deployment and monitoring processes
• Use runbooks to troubleshoot and triage production issues
• Detect issues and handle Tier 3 troubleshooting
• Participate in online “swarm” collaboration sessions
• Collaborate with service developers
• Participate in on-call rotation
• Perform maintenance of the platform (patching, resets, upgrades, etc.)
• Operate independently and own end-to-end delivery of solutions
• Mentor junior SRE members
• Have significant input in the product roadmap and be able to articulate effectively the benefits of alternative technologie