Senior Site Reliability Engineer

at  RELX

Senior Site Reliability Engineer
Would you like to join our great reliability engineering team?
Would you like to be part of a rewarding project?
About our Team
At LexisNexis Intellectual Property (LNIP), our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. We help innovators make more informed decisions, be more productive, and ultimately achieve superior results. By helping our customers achieve their goals, we support the development of new technologies and processes that ultimately advance humanity.
About the Role
You will be responsible for tackling challenging projects aimed at improving reliability and reducing operational toil. With hands-on experience across a wide range of SRE practices and a strong understanding of how to observe distributed systems and their dependencies, you will also be responsible for automating recovery processes to protect service levels.

Responsibilities

• Designing, implementing, and maintaining monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
• Proactively identify potential issues through trend analysis and monitoring data, and take corrective actions before they impact customers.
• Overseeing the monitoring and proactive management of product performance, availability, and reliability.
• Overseeing the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents.
• Leading the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
• Collaborating with product, development, infrastructure, quality engineering and customer success teams to ensure seamless deployment and support of new features and updates.

Requirements

• Demonstrate experience in software development, with a strong background in supporting and maintaining live products
• Demonstrate of experience in site reliability engineering, live production support, or a related role
• Demonstrate experience managing and supporting live systems in a production environment.
• Show experience working with multiple cloud platforms (e.g., AWS, Azure).
• Demonstrate experience working with monitoring tools (e.g., Datadog, Splunk).
• Demonstrate scripting skills (e.g., Python, JS) and familiarity with automation tools.
• Show understanding and experience with incident management, monitoring tools, IT service management frameworks and automation processes.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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Responsibilities

• Designing, implementing, and maintaining monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
• Proactively identify potential issues through trend analysis and monitoring data, and take corrective actions before they impact customers.
• Overseeing the monitoring and proactive management of product performance, availability, and reliability.
• Overseeing the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents.
• Leading the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
• Collaborating with product, development, infrastructure, quality engineering and customer success teams to ensure seamless deployment and support of new features and updates

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiv