Senior SMO Engineer

at  Tessenderlo Group

Company Description
Tessenderlo Group (Euronext: TESB) is a global industrial group that focuses on agriculture, valorizing bio-residuals, machinery, mechanical engineering, electronics, energy, and industrial solutions for water management. With headquarters in Belgium, the group is active in over 100 countries and we have a global team of more than 7,500 employees. In 2023, Tessenderlo Group recorded a consolidated revenue of 2.9 billion EUR
Our group’s conviction, “Every Molecule Counts,” conveys our shared optimism about the potential of our planet and its people. We believe in the power of smart industry to create a positive impact. In everything we do, we seek to further valorize the resources at our disposal. This counts just as much for the end products we make, which we constantly optimize, as it does for the by-products from our processes, which we consistently seek to repurpose as best we can, respecting the planet and its resources.
We Make it Count - as an international company with Belgian roots, Tessenderlo Group promotes personal and local entrepreneurship, creating opportunities for all of our employees to take on challenging roles and real responsibilities. On top of this, our people are encouraged to further develop their competencies through regular training initiatives, and they are rewarded with competitive compensation and benefits packages.
For more information about Tessenderlo Group, our people, our brands, and our results, please visit www.tessenderlo.com.
Job Description
Tessenderlo Kerley, our Business Unit of the Tessenderlo Group, located in Ham, is looking for a local senior SMO Engineer.

In this role you will :

• Oversee daily operations of SMO 1st and 2nd line teams, ensuring business objectives are met.
• Lead and manage a team of SMO engineers, focusing on issue resolution and infrastructure management (desktop, server, network).
• Maintain strong business relationships with infrastructure teams, help desk partners, and vendors for effective IT service delivery.
• Act as the key ambassador of ICT, promoting lean, agile, customer-centric services.
• Manage incident resolution, problem management, and major incident handling (P1), with reporting to the Global SMO Manager.
• Monitor SLA performance, analyze support issues, and implement improvements to enhance service quality.
• Train, coach, and mentor SMO Engineers to maintain high performance standards.
• Manage ICT equipment and software purchases in compliance with the Purchasing Policy.
• Create and update support documentation, policies, and procedures to ensure best practices.

You report to the Global Service Management Office (SMO) Manager.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent professional experience.
• Minimum 5 years of relevant IT enterprise support experience, with 1+ years in management, particularly in End User Computing.
• Fluent in English, Dutch, and French.
• Strong leadership, communication, and influencing skills.
• Excellent analytical, problem-solving, and coaching abilities.
• Self-starter with a proactive attitude, able to work autonomously.
• Solid understanding of ITIL foundations for service desk management.
• Willingness to travel to different Belgian offices.
• Experience with TOPdesk (ITSM tool) is a plus.

Additional Information
At Tessenderlo Group, we offer a dynamic and challenging role within a global organization committed to innovation and sustainability.
As a Senior SMO Engineer, you’ll lead a talented team, oversee IT infrastructure, and drive service improvements to support business operations.
You’ll work closely with internal teams and external partners, ensuring efficient IT service delivery while fostering a culture of continuous improvement.
We provide opportunities for professional growth through ongoing training and a competitive compensation package.
Join us and make a tangible impact—because every action, like every molecule, counts

• Oversee daily operations of SMO 1st and 2nd line teams, ensuring business objectives are met.
• Lead and manage a team of SMO engineers, focusing on issue resolution and infrastructure management (desktop, server, network).
• Maintain strong business relationships with infrastructure teams, help desk partners, and vendors for effective IT service delivery.
• Act as the key ambassador of ICT, promoting lean, agile, customer-centric services.
• Manage incident resolution, problem management, and major incident handling (P1), with reporting to the Global SMO Manager.
• Monitor SLA performance, analyze support issues, and implement improvements to enhance service quality.
• Train, coach, and mentor SMO Engineers to maintain high performance standards.
• Manage ICT equipment and software purchases in compliance with the Purchasing Policy.
• Create and update support documentation, policies, and procedures to ensure best practices