Senior Software Engineer - ESRE – Content Management

at  Williams Sonoma

Senior Software Engineer – ESRE Content Management
We hope you’re interested in building a home with us. Even if you don’t feel that you meet every requirement listed in this job description, we still encourage you to apply.

YOUR JOURNEY IN CONTINUED LEARNING

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programsSpeaker series
• 
  This role is not eligible for relocation assistance.
  Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
  The expected starting pay range for this position is $120,000 - $150,000 annually Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
  Our Company
  Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We’ve seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn’t changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we’re a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we’re always looking for new energy and ideas

• Strong troubleshooting and hands-on experience in writing code for AEM tools like Adobe 6.0, WCM, ECM and EDAM applications.
• Responsible for tracking, managing, and providing timely resolution for all the Tier2 and Tier3 AEM incidents impacting online websites.
• Continually built AppDynamics dashboard to monitor the backend performance and create proactive alerts and automated incidents to resolve issues before systems are impacted.
• Instrument ELK monitoring to perform live log monitoring. Analyze issue trends in ELK, configure alerts and create automated incidents and resolve issues before users are impacted.
• Support business critical production releases by reviewing Operational guides, Production Playbooks and Deployment instructions and provide constructive feedback to Engineering partners.
• Support business critical domains like WCM, AES, Oracle databases and critical third-party integrations.
• History of identifying and designing automation solution to eliminate toil.
• Collaborate with internal and external partners for any issue in the provided software and tools and see through the complete resolution of the incidents.
• Built a comprehensive knowledge management portal and SOPs in confluence for Tier1 troubleshooting.
• Be a team player with integrity, passion, initiative, and leadership ability to motivate others
• Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers, and management
• Be organized, thorough, and extremely detail oriented, taking ownership/responsibility of overall work quality
• Bring new ideas that stretch our bounds and move the team to the next level
• Drive continual improvement and positive change with your scalable solutions
• Collaborate with engineers to build solutions that satisfy both infrastructure and application teams
• Train up your own skills and mentor other team members
• Communicate strategies, project feasibility and timelines to internal Business and Project Stakeholders
• Provide insightful data to guide decision making and offer proactive solutions

Criteria

• You have a BS or MS in Computer Sciences, Engineering, or related field
• Deep knowledge in eCommerce systems and Content management pipelines.
• Strong knowledge on AEM tools like Adobe 6.0+, WCM, ECM and EDAM applications.
• 5+ years of experience with CQ5, WCM, ECM and EDAM applications.
• 5+ years writing SQL queries for production purposes
• 5+ years of experience supporting production services
• Strong troubleshooting skills utilizing log analysis, application performance management (APM), real user monitoring (RUM), developer tools, and localhost testing
• You feel comfortable providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets
• You provide exemplary practice of documenting findings, providing evidence
• You demonstrate a history of identifying and designing automation to eliminate repetitive tasks
• You have strong organizational skillset and ability to track multiple issues to resolution
• You have experience writing standard operating procedures
• You’ve supported production operations issue management and response
• You can collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions
• You’re able to lead a technical team of peers toward issue resolution

• You bring experience utilizing issue/workflow ticket tracking systemsYou have history of acting as a subject matter expert and training peers and stakeholders