Senior Software Engineer, Frontend (Insights)

at  Cresta

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform,Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

QUALIFICATIONS WE VALUE:

• A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications
• Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc
• Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
• Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring
• Preferably extensive experience coding in TypeScript and Go

ABOUT THE ROLE:

Cresta Insights: As a Senior full-stack engineer, with a front-end focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you’ll be instrumental in delivering timely, actionable insights that drive business growth from day one. We’re building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that’s redefining the way businesses connect with their customers!

RESPONSIBILITIES:

• Work with the product manager to define and detail the product requirements
• Define software architecture and design matching the requirements
• Write and push high-quality code efficiently for both the frontend and backend
• Apply synchronous and asynchronous design patterns
• Scale distributed applications
• Identify and leverage opportunities to improve general engineering productivity
• Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
• Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7