Senior Software Engineer

at  Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
At Genesys, we’ve built one of the best cloud-based Customer Experience (CX) service offerings ever. Genesys Cloud CX is a market-leading Customer Experience solution that unifies customer experiences across phone, email, chat, web, and social channels.
The External Contacts team tracks the customer context needed to power great customer experiences across all these channels. We perform identify resolution, store customer profile data, and provide import & export capabilities, all while complying with relevant compliance laws. We are looking for a self-motivated engineer to join our team to help us enhance our services and take customer experience to the next level.

What you will do as a Senior Software Engineer:

• Design, develop and deploy high quality, efficient, robust, testable microservices in the cloud using a top-notch CI/CD system.
• Plug these services into a larger event-based architecture & ecosystem.
• Own features from design documents and reviews right through to acceptance testing and deployment.
• Apply a testing-first approach to ensure reliability and scalability of our services.
• Actively participate in team code reviews and enhance overall team velocity.
• Act as a mentor to other members of the team. Coach those with less experience to help grow them and reach their full potential. Foster open communication and collaboration within the team.
• Participate in a 24x7 on-call rotation.
• Continuously improve a running production system without downtime.
• Become an expert in the architecture, design, and customer use cases for the team’s services.
• Be part of a fast-paced culture of continuous learning and grow rapidly.
• Use various tools to troubleshoot issues with system stability and performance.
• Identify areas of risk for performance, longevity, and architectural robustness.
• Recommend the use of new technologies and tools when appropriate.
• Foster an inclusive working environment where every team member is positioned for success.

What we’re looking for:

• Experience building software in at least one programming language.
• Experience writing robust and performant services.
• Able to learn and pick up new technologies quickly.
• Self-motivated and driven.
• Effective communicator, capable of articulating complex ideas with clarity and actively listening to understand others.
• Able to work with many teams across the org to get things done.
• Show pride of ownership and strive for excellence in everything you do.
• Open to constructive feedback and use it to improve.

Some of the technologies we use:

• JVM languages like Java and Groovy
• Sprint Boot framework
• Amazon Web Services (EC2, S3, SQS, SNS, DynamoDB, Lambda, Kinesis, etc.)
• Terraform and CloudFormation
• Cloud-native architecture
• Python
• Ansible
• Git
• Jenkins and other CI/CD tools
• Elasticsearch
• Kafka
• Linux
• New Relic

Our Benefits:

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Design, develop and deploy high quality, efficient, robust, testable microservices in the cloud using a top-notch CI/CD system.
• Plug these services into a larger event-based architecture & ecosystem.
• Own features from design documents and reviews right through to acceptance testing and deployment.
• Apply a testing-first approach to ensure reliability and scalability of our services.
• Actively participate in team code reviews and enhance overall team velocity.
• Act as a mentor to other members of the team. Coach those with less experience to help grow them and reach their full potential. Foster open communication and collaboration within the team.
• Participate in a 24x7 on-call rotation.
• Continuously improve a running production system without downtime.
• Become an expert in the architecture, design, and customer use cases for the team’s services.
• Be part of a fast-paced culture of continuous learning and grow rapidly.
• Use various tools to troubleshoot issues with system stability and performance.
• Identify areas of risk for performance, longevity, and architectural robustness.
• Recommend the use of new technologies and tools when appropriate.
• Foster an inclusive working environment where every team member is positioned for success