Senior Software Engineer - WalkMe Consultant

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$84,000.00 - $179,200.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of business support, implementation, and/or performance improvement
• 4+ years’ experience building WalkMe solutions across enterprise level applications, training, and building self-sufficient WalkMe teams
• 4+ of experience in supporting the deployment of new technology
• 1+ year of experience with Agile methodology
• 1+ years of experience with HTML, CSS, jQuer

Desired Qualifications:

• Intermediate/advanced knowledge of HTML, jQuery, CSS
• Ability to creatively problem solve and simplify complex processes/issues
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work and influence successfully within a matrix environment and build effective business partnerships
• Excellent verbal, written, and interpersonal communication skills
• Experience working with strict deadlines and prioritizing a workloa

The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Legal, Public Affairs and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.
Within EFT we are seeking a WalkMe Consultant (Senior Software Engineer) to use WalkMe technology to design and build on-screen support and workflows across a wide variety of organizational applications. This role will collaborate with stakeholders across functions, processes, services, and products to deliver efficient and creative solutions to meet business needs and boost employee self-service productivity and efficiency.

In this role, you will:

• Drive positive and measurable business outcomes across the lines of business you support, proving value/ROI in mid and end-of-year program reporting
• Analyze use cases and understand client needs/challenges; offer creative solutions using WalkMe’s suite of applications; size and scope efforts
• Partner with knowledge managers to define and align self-service content
• Consult with Subject Matter Experts and User Experience teams to understand user research/pain points, incorporate recommended design elements, address and remediate accessibility issues, etc.
• Configure and maintain WalkMe experiences; manage multiple, concurrent projects with overlapping timelines
• Perform testing and QA activities to ensure integrity of design and optimal employee experience
• Troubleshoot issues and escalate/collaborate with Wells Fargo’s WalkMe Center of Excellence team, as appropriate
• Analyze WalkMe data to identify trends and recommend adjustments
• Learn, document, and apply WalkMe best practices; seek opportunities for ongoing enhancements and scalable solutions

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of business support, implementation, and/or performance improvement
• 4+ years’ experience building WalkMe solutions across enterprise level applications, training, and building self-sufficient WalkMe teams
• 4+ of experience in supporting the deployment of new technology
• 1+ year of experience with Agile methodology
• 1+ years of experience with HTML, CSS, jQuery

Desired Qualifications:

• Intermediate/advanced knowledge of HTML, jQuery, CSS
• Ability to creatively problem solve and simplify complex processes/issues
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work and influence successfully within a matrix environment and build effective business partnerships
• Excellent verbal, written, and interpersonal communication skills
• Experience working with strict deadlines and prioritizing a workload

Job Expectations:

• This position is not eligible for work visa sponsorship