Senior Software Engineer

at  Wells Fargo

JOB ADDRESS:

1525 W T Harris Blvd, Charlotte NC
2600 S Price Rd, CHANDLER, AZ
6051/6061 N State Hwy 161 IRVING, TX

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years experience in Contact Center Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• 2+ years supporting and maintaining workforce management application

Desired Qualifications:

• 2+ years experience install, build, design, configure, test, maintain workforce optimization software/tools- Alvaria, Verint
• 2+ years experience with integrating multi-channel data interfaces.
• 2+ years experience design and implementation of Identity and Access Management Controls
• 2+ years Windows Server Admin experience
• 2+ years Relational DB/SQL Experience
• 1+ year experience consuming REST-based web services
• 1+ year experience with writing automated tests
• 1+ year Kanban Experience
• 1+ year ServiceNow Experience
• Google or Azure cloud certificatio

Wells Fargo is seeking a Senior Software Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff
• Manage and support application health, resiliency, and compliance of Workforce Management software.
• Act as a liaison with vendors for problem diagnosis and resolution.
• Review, recommend, and implement required system upgrades, patches, and vulnerability remediation.
• Be apart of a cross-functional Kanban team to collaborate and implement value to the product and customer.
• Develop and maintain production documentation in Confluence.

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years experience in Contact Center Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• 2+ years supporting and maintaining workforce management applications

Desired Qualifications:

• 2+ years experience install, build, design, configure, test, maintain workforce optimization software/tools- Alvaria, Verint
• 2+ years experience with integrating multi-channel data interfaces.
• 2+ years experience design and implementation of Identity and Access Management Controls
• 2+ years Windows Server Admin experience
• 2+ years Relational DB/SQL Experience
• 1+ year experience consuming REST-based web services
• 1+ year experience with writing automated tests
• 1+ year Kanban Experience
• 1+ year ServiceNow Experience
• Google or Azure cloud certification