Senior Solution Consultant

at  GENESYS CLOUD SERVICES SINGAPORE PTE LTD

Opportunity with a Market Leader (10 years in a row Gartner Magic Quadrant) in the Customer Experience (CX) space wanting to bring on experienced Customer Experience Practitioners.
We offer state of the art, Customer Experience / Contact Centre Technology (CX, DX and EX).
We bring Customers to the Cloud (SAAS) and help their Digital Transformation journeys leveraging AI powered cloud-based services.
We help Customers constantly and consistently deliver Innovation to create smart, connected human (assisted with AI Co-pilots) interactions, along the entire Customer Journey.
Following unprecedented growth across Asia (verticals: Banking, Insurance and Telco + others), we are expanding to build and cultivate a world class dynamic team across Asia.

DESIRABLE SKILLS:

• Responsible (taking ownership) and accountable for successful delivery of Presales Consulting Engagement creating highly satisfied customers.
• Innovative, willing and able to learn / absorb / adapt, apply Skills / Knowledge to challenge Business Status Quo to grow professionally
• Able to Travel across ASIA Region to engage and connect with Different work cultures
• English (Fluent) and Secondary Language (Fluent in any Key Asian Language/s)

• Ability to work independently, and to interface with internal Teams and external Partners and Customers to seamlessly collect, synthesize and share information.
• Presales Consulting support for business development, demand generation and pipeline growth.
• Presales Solution Value Realization (VSER) / Consultative Selling (Art of the Possible / AOP)
• Focus on bookings- revenue growth (NNARR) and Cross sell / Upsell Solution engagements.
• Presales Consulting across Contact Centre CX, DX and EX Transformation, AI Routing / Engagement and Workforce Management, Outcome driven performance improvement and business transformation.
• “Trusted Advisor” for Customers leveraging industry knowledge best practices & proven Ops practices. (i.e. CX, Digital and Employee Experience Transformation methodologies)
• Perform Discovery (CX Safari), Analysis and Map a Customer’s Compelling need for change and address Customer’s requirement with Genesys Solutions (purpose fit, outcome driven to deliver Business Results)