Senior Solution Engineer (f/m/d)* (Remote)

at  Parloa

YOUR MISSION:

Embark on an exciting journey as a (Senior) Solution Engineer (f/m/d)* at Parloa, where you’ll play a pivotal role in providing technical expertise to our valued customers. As a key member of our dedicated Solutions Engineering team, you’ll act as a bridge between engineering, customer success, and sales, contributing significantly to the triumph of the Parloa platform and customer projects.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Collaborate closely with customers and their technical teams to co-create innovative technical solutions.
• Offer expert consultation on diverse technical topics, including conversational AI, integrations, and voice bot logic.
• Engineer cutting-edge serverless web services using TypeScript and leverage Microsoft Azure’s cloud systems to enhance our product.
• Utilize your JavaScript skills to implement customized voice bot logic, supporting the customer success team and their clients.
• Contribute to data analytics, providing clear insights and reports into customers’ voice bots using Python, SQL, Kibana, PowerBI.
• Actively seek opportunities to enhance our product and contribute valuable insights to the product team.