Senior Solutions Consultant

at  OpenClinica

COMPONENTS TO SUCCESS AND QUALIFICATIONS:

• Prior experience with study configuration of other EDC systems such as InForm, RAVE, Medrio, Castor, RedCap or others.
• 5+ years’ experience in the Life Sciences industry, either in Technology or Pharma/Biotech settings.
• Experience with configuration of integrations such as IVRS, CTMS, Labs and other clinical technologies.
• Experience with data migration activities from other EDC systems.
• Experience leading successful projects of varying size and complexity.
• Familiarity with Project Management tools and activities such as SmartSheets, MS Project, RAID Logs, Status and Budget Reporting.
• Experience managing diverse teams in a remote setting.
• Excellent communication skills, both written and verbal.
• Ability to converse comfortably with varied audiences (based on skill set, experience, business and technical teams, etc).
• Strong organizational skills.

ABOUT THE ROLE AND TEAM:

OpenClinica develops cutting edge clinical trial software that accelerates the pace of healthcare innovation. We have a rapidly growing customer base and are a globally recognized brand in clinical research with our electronic data capture (EDC), EHR integration, and electronic patient reported outcomes (ePRO) products.
The Senior Solutions Consultant is a unique role at OpenClinica. Here, you will be primarily responsible for the configuration of our suite of products for our Customers’ clinical trials, participating in a wide variety of special projects and managing all aspects of project deliverables with regards to status reporting, budget and risk mitigation. This role is also responsible for the coordination and delivery of Training which may be both in-person and remote. Additionally, this role may assist Customers’ with general consulting needs and in partnering with Sales, Product and other areas on business needs.
Location: 100% Remote in the U.S.
Status: Full-time, Exempt
Reports to: VP of Client Services

WHAT YOU WILL DO:

• Lead study configuration activities in accordance with OpenClinica’s best design practices.
• Interpret protocols, synopsis or Customer specifications to guide design decisions.Conduct formal requirements gathering, development and testing sessions based on complexity and scope of study design and/or special projects. This may include integrations and data migrations, which may require the involvement of third parties.
• Provide consulting services on various special projects based on Customer business needs.
• Deliver consultative training via the web and (occasionally) in-person.
• Manage project deliverables and identify areas of risk with mitigation plans for scope, resources, budget and timelines.
• Create specifications for customer requirements based on complexity and scope of work.
• Proactively, work with sales and success teams to find and pursue opportunities for additional business on your customer projects.
• For larger, more complex projects, provide regular Status Reports, Project Plans and implement other tools for proper oversight (RAID logs).
• Manage customer UAT activities, leveraging the power of OpenClinica’s EDC product, using interactive sessions with customers to complete fixes in real-time.
• Provide support to Sales team members by providing product demonstrations and helping to quote study build and special projects.
• Proactively work with the Product team to report bugs, usability issues, and share ideas for how our software could be improved.
• Delivery of Super User Training, issuing certificates and providing additional training materials.
• Contribute improvements to OpenClinica best practices and methods for building effective studies, and doing so efficiently.
• Mentor junior team members as part of New Hire Onboarding support and leading team knowledge sharing sessions.
• Ensure compliance with all industry regulatory agencies.