Senior Solutions Engineer

at  GITHUB INC

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, United Kingdom
Overview:
GitHub helps companies and organizations succeed by allowing them to build better software, together. We’re looking for experienced Solutions Engineers to provide technical sales support for our rapidly-growing customer base in the UK and beyond.
Our Senior Solutions Engineers are responsible for the technical relationships with customers and prospects, working as trusted advisors to remove technical objections and creatively address pain points in a customer’s SDLC. They will work internally with sales, product development, and industry experts to identify solutions that meet customers’ business needs and drive digital transformation initiatives. They advocate for customer interests and align our offerings to meet customer goals effectively, and proactively maintain broad knowledge of GitHub’s product landscape and solutions.
We’re extremely passionate about the quality of our work. If you’re always curious to find new solutions, ambitious and dedicated to solving customers problems, you might be a fit for this role!
Responsibilities:

Technology Strategy Formulation

• Lead the Technical Sales Process: Own all technical aspects of the sales cycle, from discovery to qualification to proof-of-concept design/execution, and ensure a smooth transition to post-sales teams.
• Identify Customer Requirements: Synthesize customer business and technical needs, align them with GitHub solutions, and support digital transformation goals through innovative product features and best practices.

Sales Partnership

• Collaborate on Strategy: Build joint strategies with enterprise sales, customer success, Field CTO, and product teams, leveraging deep industry insights to drive product adoption and enhance customer experience.

Trusted Advisor

• Be a strategic advisor: Act as a technical advocate and advisor, guiding customers through complex technical scenarios, including migrations from existing tools. Establish relationships with key decision-makers, offer strategic advice on secure software development practices, and communicate the benefits of embedding DevSecOps and AI throughout the customer’s technology landscape.
• Showcase our products: Conduct (live) demos of GitHub’s products, integrating broader industry trends (e.g., AI, DevSecOps) and tools into tailored customer scenarios.

Customer and Industry Insights

• Industry and Product Knowledge: Maintain an up-to-date understanding of GitHub’s product landscape, emerging trends in developer tools (e.g., Generative AI), and customer-specific challenges. Provide coaching and insights to internal teams based on industry expertise.
• Proactive Customer Advocate Gather and share customer feedback internally to advocate for their needs and influence GitHub’s product roadmap. Address customer pain points by leveraging a strong understanding of GitHub’s extensible platform and integrations.

Customer Enablement

• Drive Customer Readiness: Leverage technical resources and enablement programs to accelerate customer adoption and integration of GitHub’s solutions during the pre-sales process and communicating customer’s technical goals to guide post-sales teams to successful outcomes.

Marketing

• Support Industry Events and Marketing: Contribute to the creation of technical content for marketing initiatives, and actively participate as a speaker at industry events and conferences, showcasing GitHub’s capabilities and sharing best practices with the broader community.

Qualifications:

REQUIRED QUALIFICATIONS:

• Several years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field AND many years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR Master’s Degree in Computer Science, Information Technology, Engineering, or related field AND few years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR Doctorate in Computer Science, Information Technology, Engineering, or related field
• OR equivalent experience.
• Several years of experience in software engineering, solutions architecture, systems integration, or any other related technical roles with knowledge of one or more of the following:
• Developer platforms
• Generative AI in the developer space
• Source Control Management
• CI/CD, systems architecture
• DevSecOps
• Ability to travel up to 25% travel throughout UK and wider EMEA region to meet with customers, with occasional travel beyond (e.g. USA) for company events

PREFERRED QUALIFICATIONS:

• Excellent verbal and written communication skills, along with comfort in public speaking.
• Strong aptitude for solving complex technical and business-related challenges.
• Experience working in or with large software development teams
• Experience in supporting public sector accounts; and having previously held Security Clearance (SC) status
  GitHub Leadership Principles:

Please refer the Job description for details