Senior Spa Receptionist

at  Villa Rose Hotel and Spa

The Senior Spa Receptionist is responsible for providing an exceptional guest experience by managing front desk operations, handling client inquiries, and coordinating bookings. This role involves leading the reception team, offering guidance, and ensuring the smooth flow of daily activities. The ideal candidate is a professional with excellent communication skills, a strong understanding of spa services, and a passion for delivering outstanding customer service.

SKILLS NEEDED

Customer Service, Exceptional Customer Service Skills, Reception skills

MAIN DUTIES AND RESPONSIBILITIES

• Greet and welcome clients upon arrival, ensuring a warm and friendly atmosphere.
• Handle incoming calls, emails, and walk-in inquiries, providing information about spa services, treatments, and promotions.
• Schedule appointments using the spa’s booking system, ensuring efficient time management and utilization of resources.
• Check clients in and out, process payments, and manage gift certificates and vouchers.
• Maintain a clean, organized, and welcoming reception area at all times.
• Assist clients with selecting appropriate treatments based on their preferences and needs.
• Handle client concerns or complaints with professionalism and resolve issues promptly, escalating to management if necessary.
• Provide detailed information on spa products and services, upselling where appropriate to enhance client experience.
• Manage daily cash transactions, reconcile the cash drawer, and prepare reports for management.
• Train and mentor junior receptionists, providing guidance on best practices and customer service standards.
• Oversee the reception team, ensuring all staff follow standard operating procedures.
• Assist with staff scheduling, ensuring adequate coverage during peak hours and special events.