Senior Specialist Customer Experience (m/f/d)
at MediaSaturn Deutschland GmbH
85053 Ingolstadt, Bayern, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Dec, 2024 | Not Specified | 04 Sep, 2024 | N/A | Technology,Customer Experience,It | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
SENIOR SPECIALIST CUSTOMER EXPERIENCE (M/F/D)
Für uns ist „Let’s Go!“ nicht einfach nur ein Slogan, sondern eine Einstellung. Wir lieben Technik und wir wollen begeistern. Wir haben Spaß und wir wollen inspirieren. Unsere Kunden und unser Team. Deshalb suchen wir Menschen, die diesen Spirit mit uns teilen. Menschen mit Leidenschaft. Die sich darauf freuen, gemeinsam mit 50.000 Mitarbeitenden in ganz Europa das Einkaufserlebnis der Zukunft zu gestalten.
For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.
ABOUT US
As an Senior Specialist (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MediaMarktSaturn International Customer Experience Team!
Responsibilities:
- Close collaboration with international internal stakeholders (e.g. country CX and product teams, data privacy/legal-, HR- and Marketing team, etc.)
- Prioritization, assignment and execution of international CX projects
- Prioritization and assignment of international survey feature/change requests
- Providing clarifications, answering questions, and ensuring a shared understanding of the business requirements for CX Feedback Management Platform
- Defining actions for the Feedback Management Platform and assigning the actions to related stakeholders
- Supporting the execution, when it’s needed
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Sales
Graduate
Proficient
1
85053 Ingolstadt, Germany
