Senior Specialist: Digital Product Analyst

at  MultiChoice Group

Designation:
Senior Specialist: Digital Product Analyst
Category:
Group Technology
Level:
Senior
Closing date:
23 Oct 2024
Position Type:
Permanent
Location:
Explora Square

JOB DESCRIPTION:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across 52 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

• Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Join Africa’s most loved storyteller!

QUALIFICATIONS

• Degree in Technology, business or similar qualification
• Business Analysis, Data Science Qualification advantageous

EXPERIENCE

• A minimum of 5 years of experience in digital enablement/product development
• Proven track record in developing and providing key Business Insights
• Strong experience in delivering customer-centric products or services
• Knowledge of Agile Methodology
• Experience in working with cross-functional teams across Design, Business and Technology
• Experience with working with multiple Data Streams within a complex organization
• Experience in data-driven approach to data management planning and execution
• Strong stakeholder relationship management skills

• Own the Digital Delivery Product Performance Output vs set KPI Targets for all the DE Platforms in order to support the Digital Delivery Business in making informed business decisions based on accurate data.
• As a key business owner of Product Performance operations this roles serves as a key input into the Digital delivery business strategy and will be required to formulate a data led business advising strategy that will support the Digital Delivery Business goals and objectives.
• Identify and assess the potential introduction of new tools, techniques and technologies into Digital to enable faster delivery of deeper insights to the business such as, key drivers and value creators within customer journeys(UI/UX Design), Analyze digital platforms performance (including digital awareness activities) and provide insights for future planning and product development, develop and deploy advanced analytics to support the Digital Business in exploring new segmentation opportunities and effectively measure the value of the Group Digital’s digital initiatives.
• Implement and continuously improve official Key Performance Indicator reporting from an operational level to an executive level for all the relevant Digital Delivery stakeholders with key focus on the Multichoice Africa regions including South Africa and together with all the relevant product performance reporting requirements.