Senior Specialist, Logistics

at  Mejuri

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

WHAT YOU’LL BRING TO THE TEAM:

• Highly analytical, willing to dive into data and find opportunities. Able to take on ambiguous problems and develop business cases and models to evaluate opportunities (e.g., network analysis etc, carrier selection etc.).
• Ability to lead cross-functional projects across teams (e.g., product supply, product, retail etc). Lead end-to-end from identification to execution to retrospectives.
• Continuous improvement mindset - Always looking for the next opportunity. Proactively finding ways to improve our business across cost, speed and customer experience.
• Ability to drive execution to ensure on-time shipments and work internally and with carriers to resolve issues.
• Experience in operation setting (transport, logistics, or ops) preferred.
• Passion to deep dive metrics, understand root cause and help close gaps.
• Strives in ambiguous situations and brings a problem solving approach to work.
• Interest in coaching junior employees and helping them grow in their role (even when they don’t report directly to you).

THE ROLE:

As the Senior Specialist, Logistics, you will own all ecommerce logistics in a global network. This involves everything from execution to performance, carrier partnerships, leading projects and going deep into data to find the next opportunity. If you are excited to solve operational problems, while also diving into data to find our next opportunity - this might be the role for you!
It’s a great time to join the Logistics team because we are working to create a fast, reliable and scalable supply chain in a growth environment.

WHAT YOU’LL DO:

• Own ecommerce logistics end-to-end including execution, performance, continuous improvement and cross-functional projects.
• Own all ecommerce logistics metrics across speed, cost & service. Deep Dive performance metrics and proactively find opportunities to close gaps.
• Own the month-end analysis for ecommerce logistics and supports the budget development for ecommerce logistics.
• Partner closely with carriers to drive performance and uncover opportunities.
• Drive execution on ecommerce logistics, resolving issues and ensuring timely delivery. Partners with Customer Experience, Product Supply, Retail and Operations.
• Leads mid-sized cross-functional projects such as launch of same-day delivery or localized shipping opportunities. Work across teams to make things happen.
• Conduct network analysis to identify new opportunities to improve speed, service, and customer experience.
• Create business cases evaluating different opportunities and effectively work with teams to take on new ideas.
• Coach others on the team and help them grow (indirectly).
• Leads all holiday preparation for the overall logistics team.
• Works closely with the Product team to integrate technology into the supply chain. Effectively captures ideas, communicates and assists with implementation
• Partners with cross-functional teams on day-to-day issues and supports projects with retail, cx, product supply and product.