Senior Specialist, Process Risk & Control

at  IHS Towers

Company Description
IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa and Zambia. For more information, please email: communications@ihstowers.com or visit: www.ihstowers.com
Job Description

ORGANIZATIONAL COMPETENCIES

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

JOB PURPOSE

Identify and assess operational risks across the technical function, ensuring that appropriate mitigating actions for the identified risks are put in place and continuously monitored.

KEY ROLES & RESPONSIBILITIES

• Draft and update functional policies and processes for approval by the Chief Technical Officer (CTO).

• Identify, consult and manage internal and external stakeholders to develop new policies and/ or update existing ones.

• Communicate new policies and policy updates to staff and other relevant stakeholders.
• Update and manage the Technical Department’s Policy Library.
• Conduct information/training sessions as required to update stakeholders on new and/ or revised policies.
• Draft the process compliance review plan at the beginning of each financial year and communicate the approved plan to departmental leaders and unit managers.
• Execute the process compliance review plan, identifying exceptions, recommending remedial actions, and preparing reports.
• Socialize process reports with accountable functional leaders and line managers for comments. Close out discussions.
• Receive notifications on risks and propose control measures/ mitigating actions across the Technical function.
• Liaise with the Enterprise Risk Management team on an ongoing team with regards to identification and mitigation of Technical risks.
• Work with Technical teams to perform self-assessments of risks and controls using parameters provided by the Enterprise Risk Management team.
• Communicate risks and controls to stakeholders and drive implementation of mitigating actions post-approval.
• Monitor risks and implementation of mitigating actions according to plan (daily, weekly, monthly, quarterly).
• Prepare/ update periodic reports on risk activities and update plans. Share reports with stakeholders and update the CTO’s dashboard post-approval.
• Update the Operations Monitoring Framework with risks and controls (where applicable).
• Contribute towards shaping a positive risk awareness culture in the organization.
• Prepare and submit reports on all matters pertaining to job area.
• Perform other tasks and duties as assigned by the Associate Director, Business Support.