Senior Specialist Product Applications Engineer

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

JOB SUMMARY

McKesson has an opening for a Senior Specialist Product Applications Engineer.

MINIMUM REQUIREMENTS & EDUCATION

Bachelor’s degree in computer science or equivalent discipline or 7+ years of equivalent work experience required.

CRITICAL SKILLS

• 7+ years of experience in athenaIDX architecture, administration, and maintenance best practices preferred.
• 7+ years of experience with integration of various systems and components within athenaIDX preferred.
• 5+ years’ experience in troubleshooting, debugging, and performance optimization in athenaIDX preferred.
• 3+ years’ experience in testing and quality assurance practices and change management preferred.
• 3+ years’ experience with interoperability such as JSON, XML, HL7, and EDI preferred.

ADDITIONAL SKILLS

• Technical Expertise: Strong technical knowledge and experience in engineering, computer science, or a related discipline, is essential. This includes a deep understanding of athenaIDX, as well as the ability to quickly learn and adapt to new technologies.
• Collaboration and Teamwork: Break fix resolution and project execution will often involve multiple stakeholders, including business analysts, IT teams, customers, and vendors. This team member must be able to work in a team environment, fostering collaboration, and coordination to ensure the successful implementation and ongoing support of athenaIDX as it grows and evolves.
• Communication Skills: Effective communication is crucial. Requires thorough and timely documentation in support tickets, project tickets, and change requests. Requires clear and meaningful communication to customers, vendors, and colleagues. Requires effective follow up on communication where required by company mandated service level agreements.
• Adaptability: The revenue cycle landscape is fluid with new standards, regulations, and improved technologies. The engineer must be adaptable and willing to learn and master new tools, protocols in collaboration with our practice management system vendor.
• Customer-Facing Experience: Experience in working directly with customers is highly valued. This could include roles such as technical support, customer service, or sales engineering, where you have interacted with customers, understood their needs, and provided technical solutions or assistance.
• Application Engineering Experience: Previous experience in a similar product application engineering role is beneficial. This includes experience in analyzing customer requirements, customizing products to meet specific application needs, conducting testing and validation, and providing technical support.
• Time & Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines is important. Experience in collaborating with cross-functional teams, managing expectations, and ensuring successful project execution is highly valued.

• Provide technical expertise for the development and deployment of customizations to the practice management system for The US Oncology Network.
• Aid in the deployment of vendor-provided enhancements to the practice management system for The US Oncology Network.
• Acts as an escalation and subject matter expert in project execution and critical issue resolution where needed.
• Collaborates with business stakeholders to optimize business operations in the practice management application. Aligns customer requirements with the application development roadmap.
• Acts as subject matter expert in interoperability, data mapping and conversion, data management, and data transformation.
• Acts as a resource for colleagues with less experience; may direct the work of others without formal management responsibilities; may utilize internal or external resources to accomplish goals, including third party vendors and IT resources.
• Work to build, test, and implement changes, including enhancements and break fixes. Evaluate the impact of all changes against the existing features, functionality, and connected systems.
• May require some availability after normal business hours for emergency troubleshooting and the implementation of off-hours changes.