Senior Specialist, Product Experience Design

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Specialist, Product Experience Design
Overview
The Decision Management Platform (DMP) program features a high volume, real time decision processing platform which leverages business rules and dynamic AI models to protect Mastercard’s network against Fraudulent activities. Processing up to a billion transactions in a single day, the DMP platform is one of the highest volume technology platforms in the tech industry (Twice as many transactions as there are “tweets” in a day). We’re looking for high energy, passionate individuals who want to be part of a fast-growing technology program focused on delivering high quality products at scale to prevent payments Fraud across the globe. As the User Experience team, we are responsible for the UX Strategy and Design for the B2B products that enable external customers to manage fraud and dispute.

Are you

• Detail oriented, self-motivated, collaborative, curious, energetic, outgoing, upbeat, and positive.
• Excited about finding user centered solutions to complex business problems.
• Passionate practitioner and advocate of Design Thinking.
• Experienced in doing UX in a fast-moving agile environment.
• Familiar with W3 and Accessibility limitations and compliance.

Do you have

• A strong research based Visual Design background.
• A desire to join a team of diverse skills and experience.
• A reasonable background in product launch preferably at a global scale.
• A strong ability to give and take constructive feedback.
• A concrete mastery of articulating design decisions to business and engineering partners.

Your role

• Engage in about 40% UX -Strategy & Research, 60% UX- Analysis & Design.

• Drive user-centric product design from ideation to implementation using Design Thinking and Agile methodologies.

• Plan, recruit, facilitate and analyze direct and remote quantitative and qualitative research to understand the wholistic needs of our B2B users.
• Collaborate closely with Stakeholders such as Product Owners, Business and Systems Analysts, and other Designers in an Agile environment to create a Priceless®, Mastercard-Good Experience for our user and stakeholder alike.
• Compose written and visual artifacts to present evidence-based recommendations to all parties.
• Deliverables include but are not limited to Personas, Journey maps, flowcharts, wireframes, sketches, prototypes, etc.
• Inform the consistency of the overall User Experience while ensuring the reusability of shared components.
• Advocate for close feedback loop and iterative delivery of value to the end-user.

Experience

• Advance understanding of Design Thinking methodologies and related tools and processes.
• Prior Exposure to Agile Framework and related tools and processes.
• Advance oral and written communication skills.
• Strong sense of time management in dealing with multiple projects and tight timelines.
• Have a design portfolio with emphasis on research and process.
• Demonstrable experience with Figma, FigJam, ALM Rally, JIRA, Wevo, MS-Teams/Sharepoint, DOMO.
• Knowledge and experience with SAFe Agile.
• Background in Data visualization and Dashboard Design.
• Bonus: Certification in any of the above.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines