Senior STATs Officer

at  Essex County Council

Accountabilities

• To line manager team members including performance, attendance, training and induction and address issues as they arise to ensure work is completed to the appropriate standard.
• To representative the STATs team in internal and external meetings and create new policies and procedures to ensure a consistent approach to the STATs team’s customers
• To provide first line support and solutions to issues arising through the STATs process and undertake regular reviews with internal customers to monitor standards and satisfaction of the service.
• Review and update and maintain the list of Major Undertakers and ensure that Minor Undertakers apparatus is recorded accurately.
• Ensure that the team is fully resourced to enable the function to be operated completely in-house. Ensure that the team is trained to deliver a consistent approach in accordance with time scales set out in the SLA.
• Liaise and develop relationships with Senior Management and other teams such as Programming and Permit/TTRO to understand potential peaks and troughs in the service. Create relevant action plans and resource allocation and lead on projects and initiatives agreed.
• Continually develop the STATs system and assist with the use of systems and data for collating and reporting relevant performance and management information.
• Support the marketing of the STATS service to external customers and manage the onboarding of new customers and build customer relationships.
• Specific individual and shared targets and objectives are defined annually within the performance management framework

The Experience You Will Bring

• Educated to RQF level 6 or equivalent by experience.
• Evidence of continuing professional development and expert knowledge in relevant professional area.
• Leadership skills including the ability to drive a team, set targets, maintain high standards and managing a small team.
• Communication skills, adaptable and approachable with the ability to deliver excellence and build and maintain effective working relationships with key people both internally and externally.
• Knowledge of budgetary governance and controls and an understanding of the impact changes in legislation may have on the deliverables.
• Proven ability act as a valuable team player and build and maintain effective working relationships with key people both internally and externally.
• Good IT skills and conversant with Microsoft applications – Word, Excel, Access and PowerPoint.
• Ability to priorities own and teams’ workload to support business priorities. Manages own performance and seeks feedback to improve where identified

The Opportunity
The purpose of this role is to ensure that Statutory Undertaker (STATs) information is provided to the various business streams in a timely and efficient manner, whilst maintaining standards at all time. As team leader, the role is responsible for monitoring the performance of the STATS team and increasing capacity of the team through improving working processes to enable the service to be delivered completely in-house.

Accountabilities

• To line manager team members including performance, attendance, training and induction and address issues as they arise to ensure work is completed to the appropriate standard.
• To representative the STATs team in internal and external meetings and create new policies and procedures to ensure a consistent approach to the STATs team’s customers
• To provide first line support and solutions to issues arising through the STATs process and undertake regular reviews with internal customers to monitor standards and satisfaction of the service.
• Review and update and maintain the list of Major Undertakers and ensure that Minor Undertakers apparatus is recorded accurately.
• Ensure that the team is fully resourced to enable the function to be operated completely in-house. Ensure that the team is trained to deliver a consistent approach in accordance with time scales set out in the SLA.
• Liaise and develop relationships with Senior Management and other teams such as Programming and Permit/TTRO to understand potential peaks and troughs in the service. Create relevant action plans and resource allocation and lead on projects and initiatives agreed.
• Continually develop the STATs system and assist with the use of systems and data for collating and reporting relevant performance and management information.
• Support the marketing of the STATS service to external customers and manage the onboarding of new customers and build customer relationships.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 6 or equivalent by experience.
• Evidence of continuing professional development and expert knowledge in relevant professional area.
• Leadership skills including the ability to drive a team, set targets, maintain high standards and managing a small team.
• Communication skills, adaptable and approachable with the ability to deliver excellence and build and maintain effective working relationships with key people both internally and externally.
• Knowledge of budgetary governance and controls and an understanding of the impact changes in legislation may have on the deliverables.
• Proven ability act as a valuable team player and build and maintain effective working relationships with key people both internally and externally.
• Good IT skills and conversant with Microsoft applications – Word, Excel, Access and PowerPoint.
• Ability to priorities own and teams’ workload to support business priorities. Manages own performance and seeks feedback to improve where identified.

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Why Essex?
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
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