Senior Store Manager - 40hrs - Belfast

at  Vodafone

SENIOR STORE MANAGER - 40HRS - BELFAST

Location: Belfast
Working hours: 40hrs per week to include some weekends & Bank Holidays
Competitive Salary & Bonus
At Vodafone UK Retail it’s our job to help customers get the most out of their tech, tech that’s here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

WHO YOU ARE

• Recruitment, performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets
• Take a leadership role amongst the regional store management community by supporting regional operations and communications.
• Have a high level of competence in the support of disciplinary and grievance management
• Monitor, analyse and report on performance
• Identify and develop top talent among advisers and managers
• Influence a broad group of store managers through regional ownership of a designated business area
• Understand Vodafone and competitors’ products and services
• Conform to company policy and guidelines for running the store
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets, whilst taking on regional responsibilities. To support the delivery of operational excellence across store teams. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

• Management of the Store and staff
• Make operational decisions for the store
• Coach, develop and support the team
• Be accountable for ensuring the store acts within the guidelines of the FCA
• Conduct performance reviews
• Be personally accountable for the performance of the store
• Keep up to date and share market leading insights
• Bring the customer experience into the fore front of every decision