Senior Strategic Operations Associate, New Verticals - Uber for Business

at  Uber

ABOUT THE TEAM

Uber for Business brings the power of Uber to organizations, their employees and customers. While we already serve 170k global organizations, including ~70% of the Fortune 500, we are continuing to invest to win the business segment, with ambitious plans to grow our Gross Bookings.
The U4B Strategic Operations, New Verticals team owns a number of key growth verticals within the U4B portfolio, including Automotive, Hospitality, and Airlines. These verticals drive incremental growth for U4B and are becoming a new frontier for how we think about verticalized product solutions, unique customer experiences, and complex integrations.
We are expanding our team at critical time where you will drive the strategic vision and have a significant impact right off the bat.

Role Responsibilities

• Program management - Program manage the execution of strategic initiatives in partnership with cross-functional partners (Product, Sales, Marketing, Support, Sales operations, etc.)
• Analytics - Use your analytical skills to drive strategy and business insights:
• Build and maintain reporting to track progress across a variety of top line and operational metrics
• Communicate findings and insights to diverse audiences including Uber for Business leadership and cross functional teams in Monthly Business Reviews or other forums
• Product strategy and launch - Partner with Product and Product Ops to build the product roadmap and launch new products
• Share insights on customer needs based on research and client feedback
• Design and operationalize new corporate solutions, e.g., business-specific ride types
• Support (or in some cases, lead) new product feature and/or geography launches
• Be a product subject matter expert - Become an expert on an Uber for Business product area, such business travel programs, and leverage that expertise to support sales and technical teams in their work
• Sales strategy and enablement - Help set go-to-market strategy for your product area, and provide materials and tracking to support sales execution
• Understand key use cases, identify target clients, develop global and regional sales playbooks, and track use case adoption
• Partner with with marketing to improve or build out new sales collateral
• Participate in client calls and negotiations for top clients and craft client proposals and incentive plans for large deals

Basic Qualifications

• 4+ years of experience in project/program management, operations, analytics or related field OR an MBA and 2+ years of related work experience
• Experienced SQL user or similar query language
• Bachelor’s degree

Preferred Qualifications

• Experience in B2B partnership strategy, proven ability to investigate and identify new customer segments/vertical s
• Strong business acumen, with experience evaluating a line of business and understanding how to drive growth
• Analytical thinker, with experience using data to drive business decisions
• Excellent presentation and communication skills, with experience managing meetings and presentations with senior leaders
• Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously
• Skilled in synthesizing information quickly to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires
• Experience building deep relationships with cross-functional stakeholders, anticipating their concerns and successfully advocating for your priorities

• Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problemsAn ability to identify new sales use cases, playbook findings, and share out with regional teams to gain adoption and accelerate growth

• For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits

ABOUT THE ROLE

We’re looking for a Senior Strategic Operations Associate to help us scale Uber for Business, one of the most exciting and fastest growing business units at Uber.
In this role, you will get to own and execute global projects and initiatives that will drive profitable incremental growth for Uber for Business. You will partner with your cross-functional counterparts to deliver elevated experiences to corporate customers and their employees.
This is a hybrid role - our team collaborates in-person out of our incredible office from New York City 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

Role Responsibilities

• Program management - Program manage the execution of strategic initiatives in partnership with cross-functional partners (Product, Sales, Marketing, Support, Sales operations, etc.)
• Analytics - Use your analytical skills to drive strategy and business insights:
• Build and maintain reporting to track progress across a variety of top line and operational metrics
• Communicate findings and insights to diverse audiences including Uber for Business leadership and cross functional teams in Monthly Business Reviews or other forums
• Product strategy and launch - Partner with Product and Product Ops to build the product roadmap and launch new products
• Share insights on customer needs based on research and client feedback
• Design and operationalize new corporate solutions, e.g., business-specific ride types
• Support (or in some cases, lead) new product feature and/or geography launches
• Be a product subject matter expert - Become an expert on an Uber for Business product area, such business travel programs, and leverage that expertise to support sales and technical teams in their work
• Sales strategy and enablement - Help set go-to-market strategy for your product area, and provide materials and tracking to support sales execution
• Understand key use cases, identify target clients, develop global and regional sales playbooks, and track use case adoption
• Partner with with marketing to improve or build out new sales collateral
• Participate in client calls and negotiations for top clients and craft client proposals and incentive plans for large deal