• Full Time
• Munich, Germany, Romania
• Posted 2 years ago
• Applications have closed
• Work Visa Required
  CosMicIT
  CosMic IT
  Find Your Dream Job Here
  Greetings Everyone!
  We at #CosMicIT GmbH are urgently looking for #Senior Support Analyst
  Location: #Munich #Germany #Romania
  Language: #German #English
  Position Summary:

Responsibilities and duties

• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• As required, provide timely communication to users on the status of their service requests and incidents.
• Monitor the availability, performance and throughput of supported IT applications.
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Adhere to agreed SLA/KPI defined for the support services.
• Provide required 24×7 required support for the services with on call duties.
• Undertake knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid.

Essential technical skills

• Good experience in application development and support
• Unix / Linux / Windows Administration and Batch Script implementation
• Deep understanding on either Oracle or MySQL database.
• Understanding of programming languages Java, PHP and Perl.
• Understanding of these platforms/systems (At least one) CA Spectrum, MapInfo, NIMS ProOptima, BMC Remedy, Active E2E test systems.
• Relational databases, Secure handling of computers, servers and Systems.
• Network Technology Basics – IP & Access, Mobile Radio Basics (2G, 3G, 4G, etc.)
• Knowledge of network performance management systems and network planning systems (e.g., radio, core, transport, etc.)
• Excellent understanding of ITIL service management processes.

Essential soft skills

• Advanced knowledge of English, German knowledge will be highly preferred.
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Ability to engage with and seek input from others to ensure delivery to agreed timescales.
• Strong sense of ownership and ability to follow tasks through to completion.
• Customer focused and goal orientated with keen attention to detail.

NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries.
If any of these openings sound familiar to you or any of your known networks, please share the resume/CV to CV@cosmic-it.com
Any references would also be accepted.
Regards,
CosMicIT GmbH, Germany
CosMicIT Informatics India Pvt Ltd.
www.CosMic-IT.com | www.CosMic-IT.in
https://www.linkedin.com/company/cosmic-it

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• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• As required, provide timely communication to users on the status of their service requests and incidents.
• Monitor the availability, performance and throughput of supported IT applications.
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Adhere to agreed SLA/KPI defined for the support services.
• Provide required 24×7 required support for the services with on call duties.
• Undertake knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid