TECHNICAL & PROFESSIONAL QUALIFICATIONS

• Hands-on experience in the deployment, configuration, administration, and support of SailPoint and supporting technologies.
• Basic understanding of user life cycle, RBAC policies, enterprise roles, rules, Lifecycle events and provisioning workflows etc. to enable the engineering and onboarding of systems and applications on the SailPoint platform.
• Experiences with the following supporting technologies:
• Programming languages (Java, BeanShell, Unix Shell scripts, Batch, Powershell, SQL, PL/SQL etc.)
• Multiple operating systems, such as UNIX, Windows, Linux, AIX etc.
• Web technologies (Application servers like Tomcat/ JBoss, HTML, xHTML, JSON etc.)
• Database technologies (Oracle, SQL Server)
• Automation and scripting skills
• RBAC and Provisioning
• GIT, CI/CD Pipeline
• Directory integration including Active Directory, LDAP, Virtual Directories
• Certificate based authentication and certificate management
• Have a working knowledge of virtualization (e.g. VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies, monitoring, and support best practices.
• A good understanding of current regulatory environment and related implications to identity management, security and audit compliance

EDUCATION & EXPERIENCE

• 5+ years of experience in application support, monitoring, administration, configuration of SailPoint
• 5-7 years of technical experience supporting, deploying, and maintaining business critical systems in a fast-paced complex global environment
• Strong, coordination, and interpersonal skills as this role require significant interaction with different teams across the organization.
• Strong oral and written communication skills and ability to simplify and explain technical issues into understandable business language.
• Strong academic background (e.g., computer science, engineering)
  

  LI-Tech

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Support the day-to-day operations and deployment of our SailPoint infrastructure that is part of our Provisioning & Identity Management product suite:
• Deploy new product versions, upgrades and patches in all environments
• Monitor and manage the health of all SailPoint components including agents, app servers, databases, connector gateways etc.
• Ensure all tasks and processes ( Aggregation, Refresh Identity cube, etc.) are completed on schedule.
• Monitor and manage service performance to ensure we meet our SLA for performance, uptime, etc.
• Identify & address recurring issues. Escalate problems to developers as necessary.
• Health checks after monthly Operating system and database patching
• Co-ordinate infrastructure (OS, Database, Sailpoint agents etc.) upgrades
• Co-ordinate with other infrastructure team for OS issues and database related issues
• Execute build and change control processes
• Serve as second line of escalation point for IAM Services and supporting utilities. Provide application support, investigation and troubleshooting for issues that cannot be resolved by tier one support
• Raise tickets and work with vendors to resolve application, software and hardware issues in a timely manner
• Assist the integration and onboarding of systems and applications on our SailPoint platform. This will include working with SailPoint, Our Integration partner and internal teams
• Be our Application Support Expert on SailPoint and provide technical consultation to application owners on best practices and standardization when integrating with SailPoint platform.
• Facilitate successful execution of our engineering projects in collaboration with developers, information security, architecture, and project managers.
• Follow system documentation for SailPoint and affiliated technologies, including installation, configuration, and appropriate troubleshooting steps.
• Create/update support documents and provide training to other teams as required
• Research and put forward new recommendations to create, automate and improve processes
• Report updates to management regularly