Senior Support Analyst

at  WESTPAC BANKING CORPORATION

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

• Assist system maintenance, including implementation of business recovery, disaster recovery and business continuity plans, to ensure recoverability of applications to meet agreed service levels.
• Conduct resolution of incidents and problems to ensure systems operate as required with SLAs.
• Provide the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
• Participate in after hours on-call rosters to provide immediate application support in the event of a service disruption or issue and enable the achievement of service availability and service level requirements.
• Assist to drive resolution of production incidents.
• Provide inputs in managing the operational relationship with vendors to improve the quality of the GroupTech services delivered.
• Adhere to operational policies, standards, tools and processes employed within assigned teams to ensure consistent quality application maintenance and fulfilment of regulatory obligations.
• Participate in ongoing team training to maintain, refresh and establish new support skill sets