Senior Support Engineer – Cloud Platform

at  Precisely International Jobs

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!

REQUIREMENTS AND QUALIFICATIONS:

• You have at least 5 years’ experience in managing and supporting Cloud Platforms
• Deep understanding of deploying and maintaining Kubernetes clusters.
• Advanced proficiency in Helm
• Experience working with Kubernetes and OpenShift.
• Good knowledge of modern frameworks associated technologies and development tools.
• Experience working with large, scalable, secure and fault tolerant systems.
• Experience in deploying, automating, maintaining and managing non-production & production environments with a strong focus on infrastructure.
• Experience in handling and solving system outages.
• Good understanding of AWS and automation concepts, practices, and procedures.
• Good understanding of infrastructure, networking, and services within AWS.
• You have basic knowledge in Customer Service
• BS degree in Computer Science, Computer Engineering or equivalent field / practical experience.
• OCP certified or any Kubernetes certification.
• You speak English fluently

PREFERRED QUALIFICATIONS:

• Experience working in a Support position
• Knowledge of any other language then English is a plus
• Existing knowledge of IBM Sterling B2B Integrator
• AWS certification is desirable
  The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice

• You will provide platform expertise for OCP / Cloud Platform / Deployment / Administration issues, collaborating with the global support team.
• You will provide training and advise as needed on cloud platform to your teammates and help with customer inquiries by adding the OCP expert knowledge.
• You will help to collect and provide customer feedback regarding products that are deployed on OCP or other container environments.
• You will help to provide world class technical support over the phone, email, and remote desktop connections. Including, but not limited to meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
• You will address and resolve issues quickly and effectively to ensure customer satisfaction.
• You will understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third party libraries, user developed code or jobs, or platform libraries.
• You will continuously learn new technology, tools, systems, and share that knowledge within the team
• You will create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
• You will build, maintain and administer internal OCP test systems for Support
• Other duties may be assigned.