Senior Support Engineer

at  emarsys eMarketing Systems

Budapest, Közép-Magyarország, Hungary -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Dec, 2024Not Specified27 Sep, 2024N/AGood communication skillsNoNo
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Description:

Emarsys, An SAP Company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale personalised cross-channel campaigns that drive business outcomes.
As a cornerstone of the Emarsys service organisation, you will act as the operational point of contact for our clients and join a specialised team as an advanced troubleshooter for technical queries, with a specific focus on API / E-Commerce Plug-ins.
You will make use of your professional communication and creative problem-solving skills to ensure maximum client satisfaction with our products and services, educating and evangelising to both customers and the Emarsys internal teams.

Responsibilities:

  • Act as a point of contact for customers, dealing with incoming/escalated problems and all related matters in connection with the use of our platform and product range
  • Use the Emarsys self-service portal to manage work using the built-in options of email, live chat, phone and screen-sharing as means to interact with clients
  • Identify and troubleshoot advanced technical issues - specifically related to our broadening API/Plug-in environment - communicating progress of issue resolution to the client in a timely manner
  • Deliver technical instructions and solution descriptions in a professional, error-free and simple-to-understand manner
  • Sharing knowledge and supporting internal client facing teams to help them enhance and optimize relationships
  • Supporting customers and internal teams by empowering them to achieve more with the Emarsys platform


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Application Programming / Maintenance

IT

Graduate

Proficient

1

Budapest, Hungary