Senior Support Engineer

at  Giza Systems EG

JOB DESCRIPTION

• Provide expert-level technical support for Routing & Switching infrastructure, including configuration, troubleshooting, and performance tuning.
• Manage and maintain network systems, ensuring optimal performance and reliability.
• Troubleshoot and resolve complex network issues, providing root cause analysis and implementing effective solutions.
• Collaborate with network architects and other IT teams to design and implement network upgrades, expansions, and enhancements.
• Monitor network performance, identify potential issues, and take proactive measures to prevent disruptions.
• Document network configurations, changes, and troubleshooting procedures to ensure accurate and up-to-date records.
• Mentor and guide junior network engineers, sharing knowledge and best practices.
• Participate in on-call rotation for after-hours support and respond to network emergencies.
• Stay current with the latest advancements in Routing & Switching technologies and recommend improvements to the existing network infrastructure.
• Support the deployment of new network services and solutions, ensuring seamless integration with existing systems.

PERSONAL SKILLS

• Excellent problem-solving skills, with the ability to diagnose and resolve complex network issues quickly and effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment, with a focus on delivering high-quality results.
• Minimum of 5-7 years of experience in network engineering roles, with a focus on Routing & Switching.

TECHNICAL SKILLS

• Extensive experience with Cisco, Juniper, or similar network equipment.
• Strong understanding of BGP, OSPF, EIGRP, MPLS, STP.
• Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable.
• Proven experience in managing and supporting complex network environments.
• Experience with network security practices, including firewalls, VPNs, and access control.
• Knowledge of scripting and automation tools for network management (e.g., Python, Ansible).
• Familiarity with ITIL processes and best practices.
• Proficiency in network troubleshooting tools and techniques (e.g., Wireshark, traceroute, network performance monitoring tools).
• Network monitoring and troubleshooting tools (Wireshark, SolarWinds, etc.)
• Bachelor’s degree in computer science, Information Technology, or a related field.

Please refer the Job description for details