Senior Support Technician
at Playbook Engineering
Kraków, małopolskie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Jan, 2025 | Not Specified | 21 Oct, 2024 | N/A | Confluence,Materials,Communication Skills,It,Jira,Operators,Computer Science,Working Experience,Access,Bicycle,Games,Information Technology,Playbook,Conferences,Entertainment | No | No |
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Description:
ABOUT THE SENIOR TECHNICAL SUPPORT SPECIALIST POSITION
We are looking for a bright Senior Technical Support Specialist to provide enterprise-level technical support to our clients and internal stakeholders. This specialist will mainly give support via email, Slack and other channels if required. A background in engineering or IT support is a must.
REQUIREMENTS
- BS degree in Information Technology, Computer Science or equivalent in work experience.
- Proven working experience in enterprise technical support, IT support or as a technical engineer.
- Great problem-solving skills.
- Great client-facing skills.
- Outstanding written and verbal communication skills.
- Growth mindset and willingness to learn.
- Proactive approach, can-do attitude.
- Experience with Atlassian family software (Confluence and JIRA).
- Fluent english.
REQUIREMENTS WHAT DO WE OFFER?
- Health Care and Multisport Card – Access to comprehensive health care services and a Multisport Card, allowing you to stay active with free access to various gyms and fitness centers.
- Conference and training budgets – 2000 PLN per year – A dedicated annual budget for conferences and professional training, empowering you to enhance your skills and stay up to date with industry trends.
- Company library – A well-stocked library of professional resources, books, and materials available for your personal and professional growth.
- Office in the city center – Rynek Główny 6, 31-042 Kraków – A centrally located office in the heart of Kraków, giving you easy access to the city’s amenities, restaurants, and transportation options.
- Top-notch equipment – Receive premium-quality work tools, including a Dell laptop and Jabra headphones, ensuring you have the best equipment to perform your tasks efficiently and comfortably.
- Table Soccer and Game console – Enjoy relaxation and team bonding with games such as table soccer and console gaming during breaks or after work hours.
- Place for your bike – A dedicated and secure place to store your bike if you choose to commute by bicycle.
- Employee referral program – Earn rewards for referring talented individuals to the company, contributing to the growth of the team.
- Hybrid or remote work – Enjoy the flexibility of choosing between working from home, a remote location, or the office, according to your preferences and work style.
How To Apply:
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Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution.
- Study, diagnose, troubleshoot and recognise solutions to solve customer issues.
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.
- Maintain monitoring systems, and make changes to monitoring on a case-by-case basis to ensure prompt detection of any issues.
- Provide timely and detailed feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Identify opportunities for process improvements.
- Provide mentorship and guidance to juniors, helping to develop their skills and capabilities.
- Ensure adherence to service level agreements (SLAs) and operational standards, monitoring performance metrics and identifying opportunities for optimization.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
BSc
Computer Science, Information Technology, Technology
Proficient
1
Kraków, małopolskie, Poland