Senior System Operations Engineer

at  Wells Fargo

Wells Fargo is seeking a Senior System Operations Engineer. This position performs moderate to medium complex system admin support for Unix/Linux Application Platform servers located in Wells Fargo Data Centers. Functions include Execution of moderate to medium level service request, change request, incidents and problem tickets, apply OS patches to servers to remediate risk, meet SLAs, compliance requirements, timely and accurate completion of time tracking records and training. Attend and participate in division, group, and department meetings. This position will create and update documentation for team activities and follow process to execute work, scripts, and perform troubleshooting. This position will participate in on call rotations and weekend coverage.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Actively lead the team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Execute incident, problem, change, and release management across a wide range of applications and technologies
• Drive remediation activities, run incident conference calls, and provide status on active issues
• Drive root cause identification and preventative actions
• Work with vendors and vendor products to troubleshoot issues
• Identify gaps and single points of failure in current technology process or design
• Create, update, and maintain all aspects of application specific troubleshooting documentation and runbooks along with training/knowledge transfer to other team members
• Identify and develop automation for repetitive tasks
• Ensure quality, security, and compliance requirements are met for supported area
• Execute daily maintenance tasks and proactive review of the production environment
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Red Hat Linux or UNIX experience
• 4+ years of technical troubleshooting experience
• 4+ years of experience with patching methodology and configuration

Desired Qualifications:

• 2+ years of ServiceNow experience
• 2+ years of process definition and documentation experience
• Knowledge of Scripting and automation experience (Ansible)
• Knowledge of data center equipment (Server, Storage, Network)
• Knowledge and understanding of virtual environments
• Knowledge and understanding of SAN (Storage Area Network)
• Knowledge and understanding of Business Continuity Planning (BCP) in a large environment
• Experience determining the root cause of identified issues
• Knowledge and understanding of technology support: system implementation and production support in a large Enterprise (5,000+ servers)
• Knowledge and understanding of technology support: large information technology (IT) environment, multiple computing environments, operating systems, and hardware platforms
• Strong, clear, and concise written and oral communication skills
• Ability to interact with a diverse team
• Self-start with ability to continuously develop skills staying current with technology trends.

Job Expectations:

• Ability to work a hybrid schedule
• Ability to work weekends and holidays as needed or scheduled
• Ability to work weekend coverage shifts (Saturday-Tuesday or Wednesday-Saturday, 4pm-10pm)
• Ability to work outside of regular business hours
• Ability to work on-call rotation as assigned
• Ability to travel up to 10% of the time
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Actively lead the team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Execute incident, problem, change, and release management across a wide range of applications and technologies
• Drive remediation activities, run incident conference calls, and provide status on active issues
• Drive root cause identification and preventative actions
• Work with vendors and vendor products to troubleshoot issues
• Identify gaps and single points of failure in current technology process or design
• Create, update, and maintain all aspects of application specific troubleshooting documentation and runbooks along with training/knowledge transfer to other team members
• Identify and develop automation for repetitive tasks
• Ensure quality, security, and compliance requirements are met for supported area
• Execute daily maintenance tasks and proactive review of the production environment
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfactio