Senior Systems Administrator

at  DUCA Financial Services Credit Union Ltd

WHY DUCA?

We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA’s designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

OCCUPATIONAL EXPERIENCE & EDUCATION REQUIREMENTS

• 3+ years experience working as a Systems Administrator or equivalent role.
• 5+ years experience working in the information technology field. Experience with financial systems and software, an asset.
• Post-secondary education in Computer Science or a related technical discipline, or equivalent work experience.
• Microsoft, AWS, VMware, Cisco, Palo Alto, and/or ITIL certifications, an asset.
• Experience administering and maintaining a VMware virtualized server environment with Windows and Linux servers
• Experience administering and maintaining a Public Cloud or Hybrid Cloud server environment. Enterprise-level backup and recovery tool (Commvault Metallic, VMware VCDR or SRM) experience, an asset.
• Experience imaging, deploying, upgrading and supporting Windows 10/11 workstations.
• Experience establishing and/or upholding patch management processes including security releases, version upgrades, and system image lifecycles.
• Experience using and configuring ITSM solutions (ServiceNow, Fresh Service).
• Experience with Palo Alto Firewalls and Cisco Layer 2 & 3 Switches.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Good oral and written communication skills with the ability to interact with employees at all levels of the organization.
• Strong organization, prioritization, and time management skills with the ability to manage multiple tasks with tight deadlines.
• Strong troubleshooting and analytical ability.
• Proficient with current Microsoft 365 technologies (Entra ID/Azure AD, Windows Hello for Business & FIDO2 Password-less Auth, Exchange Online, InTune MDM Compliance & Management, SharePoint, OneDrive, Teams).
• Fluent administrative capacity in VMware environment and tools, including vSphere/vCenter and VMware Cloud Disaster Recovery or VMware Site Recovery Manager.
• Experience in installing and supporting various application servers, operating systems and domain services.
• Good understanding of Layer 2 and Layer 3 networking, including BGP routing, VLANs, ACLs, and network services including DNS, DHCP, and VPN.
• Self-motivated and take the initiative to identify and address issues and needs.
• Ability to maintain confidentiality when dealing with sensitive information.
• Experience implementing and upholding ITIL process standards including Incidents, requests, asset and change management, an asset.
• Experience with public cloud management (AWS, Azure), an asset.
• Experience with PowerShell and creating/maintaining scripts, an asset.

JOB PURPOSE & SUMMARY

The Senior Systems Administrator is responsible for maintaining, upgrading and supporting DUCA’s information technology infrastructure systems and processes, ensuring they align with the organization’s standards and strategies. This position will also act as a primary escalation point for second-level help desk support and provide guidance to the Technical Support Analysts in resolving technology related issues, as well as participate as required in project-based initiatives concerning DUCA’s IT infrastructure components and solutions.
The Senior Systems Administrator also provides coordination and functional guidance to peers about system administration and ensures that knowledge sharing is upheld. This role will also provide insights and learnings from resolving infrastructure issues and configuration improvement to assist department in further developing operational improvements and the DUCA’s IT roadmap.

KEY ACCOUNTABILITIES & DUTIES

• Administer and support (install, configure, test, maintain) server and endpoint operating systems, application software, and system management tools.
• Manage and monitor alerting, inventory and reporting for endpoint devices and their configuration states, and respond to error indicators, failures and alerts.
• Implement and maintain patching processes and schedules for security hardening, with input and direction from the Cybersecurity team.
• Administer user rights and access to network, data and application resources while maintaining the highest levels of security and process compliance.
• Manage the domain environment, including Active Directory and Entra ID, Group Policy and Certificates.
• Maintain and monitor health status and readiness of the backup and disaster recovery environments, and participate in disaster recovery exercises.
• Develop and maintain documentation for configurations and processes, and provide feedback for solution improvements.
• Assist with project-based IT Infrastructure initiatives where required.
• Work with 3rd party vendors to support existing infrastructure where required.
• Provide 2nd level support for internal customers and Helpdesk employees, and identify trends and root causes in recurring or significant issues, recommending solutions.
• Perform other IT-related duties as assigned.