Senior Systems Administrator

at  University of Glasgow

JOB PURPOSE

The Senior Systems Administrator will report to the Infrastructure Lead and is responsible to oversee, manage and maintain the Colleges IT infrastructure, specifically to ensure the smooth operation of all IT systems, including servers, storage, networks, and security. As well as being involved in the normal operations for the infrastructure and data centres, the post-holder will also play a key role in the implementation of new working practices through development of Standard Operating Procedures (SOP’s), IT work-packages, server upgrades and vulnerability/patch management.

MAIN DUTIES AND RESPONSIBILITIES

1. To provide expert installation, configuration, and maintenance of a secure, robust server infrastructure, including physical and virtual servers, database servers, storage systems and cloud-based platforms.
2. Manage system performance monitoring and proactively address issues to ensure optimal uptime and performance.
3. Coach junior team members on troubleshooting and resolving technical problems and minimise system outages.
4. Provide specialist technical advice and troubleshooting assistance to end users, IT staff, and other stakeholders, addressing system-related issues, inquiries, and service requests in a timely and professional manner.
5. Provide specialist advice on IT Infrastructure to college staff/researchers to support the Colleges research activities.
6. Collaborate with cross-functional teams, including IT professionals, academic, professional staff, and external vendors, to plan and implement infrastructure projects, upgrades, and migrations, ensuring alignment with University goals and priorities.
7. Document system configurations, procedures, and troubleshooting steps, maintaining comprehensive records and knowledge base articles to facilitate knowledge sharing, training, and continuity of operations.
8. Support disaster recovery and business continuity efforts by contributing to backup and restoration activities.
9. Any other duties and projects which may from time to time be required by the Line Manager or Head of College IT.