Senior Systems Analyst

at  Baylor University

WHAT WE ARE LOOKING FOR

In consultation with the Associate Director of Enrollment for Graduate Professional Education (GPE), the Senior Systems Analyst for Graduate Professional Education provides complex system support for the Graduate Professional Education (GPE) team and stakeholders, including the Graduate School. This will entail CRM (Slate by Technolutions) system maintenance and configuration, Slate Portals, query and reporting support, process improvements and implementation, change management, project management, and opportunities for programming. This role will also liaise with ITS and the Graduate School.
A Bachelor’s degree, four years of relevant experience, and an active Christian faith are required. Six years of relevant work experience is preferred. Preferred fields of study include Computer Science, Information Systems, Business Administration, or a related field. Previous higher education experience is a plus. A combination of education and work experience may be considered in lieu of the required degree and/or years of experience. Applicants must be currently authorized to work in the United States on a full-time basis.

• Work with the Associate Director of Enrollment to meet continuous and changing GPE and departmental needs within Slate - research and implement improvements, advancement of new solutions and processes, and ensure accuracy in data and reporting.
• Design, develop, and maintain CRM functionality using native features and SQL to improve capabilities and efficiency. Java and/or Javascript customizations may also be utilized.
• Develop and maintain CRM portals to house information and self-service functionality for both departments and perspective students (inward-facing and outward-facing).
• Research, build, and maintain CRM integrations to accommodate CRM and partner updates and leverage new functionality.
• Oversee day-to-day system maintenance (forms, events, rules, retention policies, inbox, mailings) to ensure efficient operation and resource optimization while meeting organizational requirements.
• Set up and verify Deliver queries
• Do cyclical updates and maintenance, including monitor change requests
• Maintain data integrity of CRMs for GPE and Graduate School programs.
• Support Data Analytics by ensuring processes/databases conform to data governance requirements.
• Training and documentation of our CRM systems
• Support end users, helping to solve CRM issues
• Meet additional CRM related requirements as needed.
• May interface with other systems on campus
  The budgeted salary or hourly range that the University reasonably expects to pay for this position is $75,000 - $80,000. The full salary range for this position classification is $61,883.47 - $102,107.73.
  This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs