Senior Systems Analyst, Health Informatics

at  Providence Healthcare

Salary: The salary range for this position is CAD $38.12/Hr. - CAD $54.80/Hr.
Summary:
Providence Health Care is now hiring for a permanent, full-time Senior Systems Analyst to join their super exciting new DevOps Enablement team. As the organization gears up for the opening of the New St. Paul’s Hospital in 2027, this team will help ensure our clinical teams have the organizational support they need to continue to deliver exceptional patient care.
Reporting to the DevOps Manager, the Senior Systems Analyst is responsible for the administration and support of the Health Informatics business and clinical systems, applications, and related automations. The Senior Systems Analyst provides hands-on support for business and clinical teams across PHC. This role conducts business system analysis and provides technical consulting in the planning, coordination, and implementation of systems initiatives such as enhancements and upgrades.

EDUCATION, TRAINING AND EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, or related field, plus six (6) years recent related experience in an information systems technical environment or an equivalent combination of education, training and experience.
• Experience in providing enterprise support in a complex technology environment with focus on process automation, incorporating best practices, technology efficiency and effectiveness.

SKILLS AND ABILITIES

• Experience implementing and/or supporting ITSM capabilities.
• Experience with automated CI/CD pipelines.
• Understanding of Microsoft Azure DevOps and/or Amazon Web Services cloud platforms.
• Proficiency in Jira.
• Expertise in the designated software application(s) and ability in supporting, maintaining, and administering complex applications as a subject matter expert.
• Demonstrated troubleshooting knowledge for technical solutions.
• Demonstrated troubleshooting knowledge on database management, data querying and reporting.
• Demonstrated skills in data research, gathering, and business and systems analysis.
• Demonstrated ability to analyze operational problems and recommend innovative solutions.
• Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology and to translate business needs into application or systems requirements.
• Physical ability to perform the duties of the job.

What We Offer:

• Competitive salary: $74,618 - $107,264 CAD per year, depending on experience
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, including 4 weeks paid vacation starting.
• Pension plan: Work towards a comfortable retirement through employer-matched contributions to one of Canada’s strongest pension plans!
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities, helping contribute to the public healthcare system we’re privileged to have here in BC
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

WHO WE ARE:

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.
As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.
Curious about working at PHC and our culture? Check out the video below to learn more and meet some of the members of the team you’d be joining:

• Technical Troubleshooting & Support: Responds to escalated incidents, troubleshoots complex cloud-based applications and services, and ensures timely resolutions. Acts as a liaison between clients, vendors, and internal teams, leveraging technical expertise to address challenging issues and implement effective solutions.

• Documentation & Knowledge Sharing: Creates and maintains high-quality documentation for procedures, common issues, and solutions to support troubleshooting efforts and cross-team collaboration. Provides guidance to the Systems Analyst team to improve their skills and maintain operational continuity.

• Proactive Monitoring & Optimization: Utilizes monitoring tools to identify and resolve potential issues before they impact users. Analyzes system performance, recommends optimizations, and supports cost attribution efforts for efficient resource utilization.
• Process Improvement & Transition Support: Assists with implementing infrastructure changes and transitioning to new tools and processes. Proactively identifies opportunities for workflow improvements and ensures security compliance during troubleshooting and incident management.

What You Bring: