Senior Systems Engineer

at  Fujifilm

SKILLS & EXPERIENCE

We are looking for proven experience in a service delivery or systems engineer capacity, ideally within a relevant service provider or integrator.

Extensive IT technical experience across most of the following areas:

• Microsoft core server technologies including, Active Directory Services, Exchange, SQL Server
• Microsoft Cloud Offerings/Modern Workplace
• Desktop and laptop deployment & support
• Basic networking (LAN/WAN) experience, with knowledge of switching and routing technologies
• Basic virtualization & cloud computing experience
• Understanding of firewalling & security principles & technologies
• Mobile computing technologies

ABOUT THE ROLE

As a Senior Systems Engineer at CodeBlue you will assume primary responsibility for proactively maintaining and supporting clients IT Infrastructure by delivering top quality ICT services, support, consulting, and IT project delivery. Diagnosing and resolving technical problems is at the heart of our engineering team, supporting desktop, networking, security, and the related server environment of our clients, with a ‘fix it once’ attitude and proactive approach to ensure all clients have efficient and stable IT environments. You will review clients on-going technology needs, and provide them with a technology roadmap, assisting them in achieving their business objectives. This will be achieved by preparing required scoping, design, and project implementation documents, and to assist in developing client SLAs as required.

MAIN DUTIES INCLUDE:

• Diagnose technical problems in desktop and the related server environment of assigned clients, with a ‘fix it once’ attitude and proactive approach.
• Design and deliver complex infrastructure projects.
• Customer relationships are developed and maintained via effective relationship building through honesty, credibility and consistency.
• Existing clients are retained through effective relationship management (including prompt and timely service & support, proactive identification of capacity, performance, security, or other such issues, as well as a cycle of regular contact with key client contacts)
• Provide excellent service knowledge is maintained to ensure customers are provided with the best possible service offering.