Senior Tax Analyst, Tax Documentation

at  CIBC Mellon

COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

As part of the Tax Documentation team the Senior Tax Analyst, Tax Documentation is responsible for managing the day to day processes, projects and the implementation of initiatives related to the solicitation, collection and validation of all tax related documents related to CRA, IRS, FATCA and CRS. The Senior Analyst is also responsible for ensuring all clients are correctly documented and working with internal teams and clients to ensure all system coding is performed accurately and in a timely manner to ensure correct withholding and reporting. The analyst will act as a resource and subject matter expert for all CRA, IRS, CRS and FATCA inquiries and processes and liaises with internal parties and clients in all aspects of these offerings.

QUALIFICATIONS:

• University degree/Community College diploma or equivalent training with a concentration in business, finance or accounting;
• 3-5 years progressive experience;
• Canadian Securities Course, Trust & Custody Services; CPBI courses an asset;
• Organized, detail oriented, analytical;
• Strong problem solving skills;
• Excellent written and verbal communication skills;
• Ability to multi-task & meet deadlines;
• Adaptability to a changing environment;
• Demonstrated client service experience;
• Strong MS Office software skills; demonstrated proficiency in Word, Excel, etc.

Responsibilities:

• Research and respond to inquiries from internal/external clients or agencies related to CRA, IRS, FATCA and CRS tax documentation, keeping current on industry knowledge and providing management reporting, as required.
• Reviews client documentation to ensure client structures and profiles are set up correctly.

Understanding the client and correctly documenting client accounts. Includes tracking expiring documentation and solicitation.

• Liaise with internal teams and BNYM to ensure correct tax withholding and regulatory reporting is performed for all clients.
• Acquires in-depth knowledge of tax documentation service requirements and uses this knowledge to act as a resource.
• Works with the Manager and team to provide periodic management reporting and KPI/KRI’s.
• Identify and implement opportunities for improving processes, cost reduction and improved customer service, leveraging from BNYM processes.
• Ensure that all critical controls, that minimize risk exposure, are in place, maintenance of department policies and procedures and client specific procedures with a thorough understanding CRA and IRS tax documentation requirements.
• Facilitate in resolving issues, identifying and engaging all parties as needed, and liaising with other internal business groups and BNYM, to resolve discrepancies and problems.
• Lead special projects related to changes in tax documentation across all areas.
• Responsible for keeping project materials and logs up to date.

Client Servicing

• Assist clients with questions and documentation and following up with clients actively pursuing documentation to meet deadlines as needed.
• Works with all required internal groups and has responsibility for bringing on the client timely and efficiently in all matters related to Limited Partnerships and Bare Trust arrangements.
• Responds to client inquiries, resolves problems, manages administrative/operational issues and regularly monitors accounts to ensure client satisfaction and adherence to service level standards.
• Coordinates the solicitation for documentation within the renewal cycles according to regulations and work with clients to complete documentation on time.

Audit Standards & Risk Control

• Maintains understanding of services and the client’s business profile as it relates to the team’s accountabilities to ensure compliance with regulatory requirements and corporate policies and procedures.
• Minimizes risk and operational losses by reviewing policies and procedures to ensure that critical controls are in place.
• Acts as a gatekeeper for all inquiries, requests and issues related to CRA and IRS tax documentation maintains logs and follow up to timely and satisfactory resolution.

Projects

• Participates in department related projects as needed.