Senior Team Lead

at  Volunteers of America Chesapeake and Carolinas Inc

Group: Program Leadership Team
Department: SSVF - NC
Region: NC
Location: Durham, NC
Classification: Exempt
Status: Full-time
Reports to: Assistant Director, SSVF Carolinas
Supervises: SSVF Case Managers
Travel Requirement: N/A

JOB SUMMARY

Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations and provide case management, advocacy and wraparound supports and services with the VA and in the community.

REQUIREMENTS

• A bachelor’s degree in counseling psychology, rehabilitative counseling, or related human service field is required. A Master’s Degree in Social Work or a minimum of five year’s experience, working with homeless individuals and families including Veterans is preferred. Veteran or member of a veteran family is a plus.

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time

EXPERIENCE

5 years

RESPONSIBILITIES:

• Provide day-to-day operational activities, including maintaining and keeping track of SSVF documents.
• Provides team leadership for the SSVF program.
• Supervise SSVF Case Management team.
• Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers.
• Coordinate client outreach and recruitment efforts.
• Designates incoming cases for intake to Case management team.
• Develops inter-agency relationships to enhance the referral process.
• Review client files and provide guidance and direction to Case Managers.
• Resolve client issues raised by Case Managers.
• Communicate effectively (under confidentiality rules) with client’s service team to rapidly address and correct issues with service or supports-especially living skills, employment, education, family and socialization.
• Ensure appropriate use of and documentation of any temporary financial assistance.
• Ensure that Veterans and their families receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home and in the community.
• Ensure participant category reassessments are completed according to specific SSVF requirements.
• Participate in programs and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning.
• Complete all appropriate reporting in HMIS and other systems as required
• Serve as a mentor to new Team Leads to ensure SSVF policies and procedures are consistently implemented across the Agency/Carolina Offices.
• Assisting the AD with Awards, Intakes, and other duties as needed or necessary.
• Serve as liaison for Mayor’s Challenge and VA Meetings provide updates, resolve issues/discrepancies, and assist with coordination of services for Veterans.
• Manages County catchment areas with all CoC’s, community partners, and community engagement in representing Volunteers of America Chesapeake and Carolinas.
• Conduct weekly SSVF team meetings.
• Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided.
• Review and approval of check requests.
• Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans Conduct housing and comprehensive supportive service assessments for program participants and develop a comprehensive Family Services Plan.
• Provide service coordination between the program and community partners, for persons served and their families/supporters program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/updates with the VA and other key housing and community providers
• Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a meditation program and responsible for providing assistance and support in serving client needs.
• Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement and education on available housing resources.
• Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program.
• Maintain records and prepares forms, reports and correspondence related to the federal grant funded SSVF program.
• Attends and participates in public meetings and presentations to explain the SSVF program.
• Facilitates and encourages the exchange of information with local, county, and regional agencies.
• Facilitates the coordination of services with community partners, as assigned.
• Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership.
• Analyzes and evaluates data, prepares reports and make specific recommendations concerning the SSVF program.
• Provide quarterly summaries and documentation report as required by SSVF grant.
• Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the three categories of participation as outlined in the SSVF.
• Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran income status.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice but are consistent with Volunteers of America Chesapeake & Carolinas, as well as Grant-Per-Diem program policies and standards.

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of tim