Senior Technical Accounting Analyst with Dutch (Collection)

at  Aon Corporation

OVERVIEW

Are you a well-organized Dutch and English speaker? Do you have background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything’s correct? If yes, then read on - we are looking for you! You’ll become a part of our Commercial Risk department and you’ll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model.

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• 1-3 years of collections / AR or in customer service.
• Strong communication skills, both verbal and written.
• Fluent in English
• Fluent in Dutch
• Organizational, negotiation, and problem-solving skills.
• Understanding of consumer collection policies and practices preferred.
• Strong knowledge and use of Microsoft Excel, Word and Outlook.
• Ability to work in a fast-paced environment and handle difficult customer issues
• Flexibility and openness to new challenges and tasks
• Willingness to improve and automate work
• Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues

• Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
• Able to manage difficult customer issues while working in a fast-paced environment
• Facilitate collections via phone or email.
• Keep accurate records and report on collection activity
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Resolve customer issues and complaints concerning billing
• Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
• Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills.
• Assists in other areas of the Finance department as requested.